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Types of Batteries in Laptop
Lithium-Ion (Li-ion)
Lithium-Ion Poylmer (LiPo)
Why are lithium batteries used in laptops
Before we had something called a memory effect happen in batteries where repeated partial charging would leave the battery at a lower max capacity then it previously had
How are batteries built into laptops
Some are very modular, easy to be replaced, while others are built into the laptop, and have to completely take apart the laptop just to replace the battery.
Most used part of laptop / most likely to be replaced
Keyboard
How to troubleshoot laptop keyboard
Plug in external USB keyboard
How to usually easily replace laptop keynoard
Take out a few screws and unplug a single ribbon cable
Laptop keycaps vs mechanical keyboard key caps
Laptop keycaps are much more fragile
What modular memory is used in laptops
Small Outline Dual In-Line Memory Module (SO-DIMM)
Generally how to replace modular memory in laptop
Open window in back of laptop, remove/add memory in slots, push down to lock clips
Is memory in laptops always easy to replace
No, sometimes may be soldered to system board, requiring a full system board replacement to replace
What storage drives are used in laptops
Magnetic Disk → 2.5 inch form factor, spinning disk
SSD → all memory, no moving disks, 2.5 inch form factors
M.2 → is an SSD but faster smaller form factor, no power cables, easy to replace
What are the pros of SSD
Silent, fast access time, less latency
How to migrate from HDD to SSD
Slow option → install the OS on the SSD then manually copy everything from the HDD to the SDD
Faster option → Clone the HDD onto the SSD using software (includes OS)
802.11 cards in laptops
Mini PCI or Mini PCI express
What is 802.11
WiFi, LAN
What is Bluetooth, what does it offer, what does it do
Personal area network (PAN)
Short Range
Connect peripherals and other nearby devices
Atennas in Laptops, what are they used for, where are they located
Laptop has attenas that connect to system board or individual 802.11/bluetooth cards.
There are mutltiple different antennas, used for wifi, aux, and bluetooth.
The attennas wrap around the laptop display screen.
Biometrics
Sign in feature using fingerprint or face recognition.
What is NFC, what is an example, what is the distance
Near-Field Communication
Example: apple pay
4 cm or less
Where often is webcam + mic on keyboard
Above screen in middle, microphones on the sides of webcam
USB, what does it stand for
Universal Serial Bus
What type of plug is this
USB Micro B Plug or microUSB
What type of plug is this
USB Mini B Plug or miniUSB
What type of plug is this
USB Type A Plug or just USB
USB-C # of pins
24 pins
What are the profs of USB-C
It can transmit more signals, such as HDMI, DisplayPort, and Thunderbolt
Reversible (doesn’t matter which way u plug it in)
Lightning Connection, what is it, how many pins
Made by apple for IPhones and IPads
Has 8-pins
What are the advantages for lightning over micro-usb
Higher power output, simpler design, easier to be inserted
Hotspot, what is it
Using a mobile device as an internet router, where many people are connected to it
Tethering, what is it
Using a mobile device as an internet router for only ONE other device
Before removing a battery from a laptop, what should you do
Turn off the laptop, unplug the power cord from the laptop
How to troubleshoot/inspect battery help
Use of software (not really needed to known)
Checking for physical damage or wear
Test by swapping two batteries
Seeing if battery charge doesn’t last as long as it did before
How to inspect/troubleshoot keyboard keyboard
check for warn or damaged keys
Make sure no spills/debris between keys
Verify ribbon cable is connected
Use of software
How to monitor/troubleshoot ram
Software (Don’t need to know specifics)
Physical inspection
If things aren’t loading as fast as they used to
How do you connect drives (only HDDs and SSDs) in laptops, what do you use internally, what about externally
Internally → SATA connectors
Externally → eSATA connectors
How to replace drives
If modular, there will be an access point, just unscrewing access point, connecting unscrewing old drive, screwing in new drive
If not modular, you will have to take the entire back of the laptop off
Warning/monitoring signs for drives
Software (Not Needed)
Clicking sound coming from drive
Decreasing reading/writing speed
Temps
Difference between PCI and PCIe
PCIe is the more modern and faster version
What are examples of things NFC is used for
Payments
Data Transfer
Access Control
What is NIC, what does it do
Network Interface Card
Component responsible for handling network connections in a computer
Label the 4 parts of the TRRS connector
What does TRRS stand for, what is it used for commonly, what is another name for it, what are the dimensions
TRRS = Tip-Ring-Ring-Sleeve
Its commonly used for headsets
Another name for it is an analog audio jack
Dimensions are 3.5 mm
What is a Docking Station
Quick thing you would plug your laptop into, where you could leave all your peripherals plugged into, so you don’t have to keep plugging and unplugging peripherals
What is a port replicator
Similar to a docking station, but connects via usb
Difference between port replicator and docking station
Docking station connects to entire laptop, port replicator is connected just via usb
What USB types are there from newest to oldest
USB-C
USB or USB Type A
microUSB
miniUSB
What does PAN stand for
Personal Area Network
Activs vs Passive Stylus
Active Stylus includes extra components, like pressure sensitivity
Passive stylus → simple stylus, just acts as a finger
What is a track point or pointing stick
Its a joystick like device embedded in keyboard used to control the cursor
3G, when was it introduced, what was the average speeds of it, what new functions did it allow for
Introduced in 1998
Average speeds were several megabits per second
Allowed for GPS, mobile television, video on demand, video conferencing
4G and LTE, what does LTE stand for, what was the average download speed, what was it based on, what new features did it allow for
LTE stands for Long Term Evolution
Based on GSM (Global System for Mobile Communications) and EDGE (Enhanced Data Rates for GSM Evolution)
Supports download rates of 150 Mbit/s
High-Definition Video Streaming, Online Gaming
LTE-A, what are the average download speeds
300 Mbit/s
5G, when was it introduced, what were the average speeds, what were the highest speeds, what features did it allow for
Introduced in 2020
Average speeds of 100-900 Mbit/s
Highest speeds of 10 Gbit/s
Augmented Reality, Smart Cities, Autonomous Vehicles, Ultra-High-Definition Video Streaming
IoT, what does it stand for
Internet of Things
SIM, what does it stand for, what is it, what data does it have
SIM stands for Subscriber Identity Module
Is a tiny physical card inside the mobile device
Contains info such as SIM ID, phone #, Cellular network info, and storage
eSIM, what does it stand for, can you transfer it to another phone, how
eSIM → embedded SIM, often soldered onto the device’s motherboard
You can transfer it to another phone using software
Can devices sometimes hold multiple SIMs
Yes
What is the bluetooth pairing process
Enable bluetooth on both devices
Set devices to dfiscoverable mode
Select dicovered device
Enter or confirm PIN
GPS, what does it stand for, who was it created by, how many satellites help use it, how many satellites are needed,
Stands for Global Positioning System
30 Satellites in orbit
Need to see 4 satellites to use properly
MDM, what does it stand for, what does it allow you to do
Stands for Mobile Device Management
Software that allows to manage devices within an organization/company
BYOD, what does it stand for
Bring Your Own Device
COPE, what does it stand for, what does it mean
COPE → Corporate owned, personally enabled
Company owns the device, lets employees use device
CYOD, what does it stand for, in what is it connected to
CYOD → Choose your own device
Connected to COPE, company owns device, but employee gets to pick the device they want to use
What frequency bands does WiFi connect over
2.4 GHz and 5GHz
Cellular Location Services, How do they work, what do they do
They use cell tower triangulation to estimate location
What is more precise, GPS or Cellular Location Services
GPS
What is containerization
Separating corporate data from personal data.
Bulk Enrollment, what does it mean
Easily enroll multiple devices into the MDM system using some software
APP Synchronization
Synchronizing data across multiple devices (Like emails and calendar is the same across devices)
What does WAP stand for
Wireless Access Point