Texas Roadhouse Core Values

What is the mission statement

Legendary Food, Legendary Service

What are our core values?

Fun, Integrity, Partnership, Passion (FIPP)

*all with PURPOSE

What are the operational goals?

First time guest, Leader at the door, Manager in the window, Training, Alley Rally, Taste/Temp

What is the “story”

Hand-Cut Steaks, Fall of the Bone Ribs, Fresh Baked Bread, Made from scratch sides and Ice cold beer/Legendary Margs

What does “G.R.O.W” stand for

Guest Right Of Way

What does each letter of HEART stand for?

Howdy, Engage, Arrive, Respond, Thanks

How long do you have to greet a table?

15-45 seconds

Why are pivot points important?

so food is delivered in order and effectively

How much should you bring in your “bank” ?

$20 - $30

What should you look for when checking an ID?

Picture, D.O.B, Ex. Date, Condition of ID