Week 4: HealthCare Team Professional Communication

These flashcards cover key concepts related to the importance of effective communication in healthcare, focusing on behaviors that disrupt communication and strategies to foster a civil and respectful environment.

Effective Communication

The exchange of information in a clear, concise, and respectful manner, crucial for health professionals to prevent misunderstandings and enhance patient safety.

Incivility

Rude, disruptive, intimidating, and undesirable behavior directed at another person, which can cause distress and escalate into more serious issues.

Horizontal Violence

Anger and aggressive behavior between nurses or nurse-to-nurse hostility, often manifested through gossiping, verbal abuse, and other negative behaviors.

Bullying

Persistent intimidating actions aimed at degrading or humiliating another, creating a hostile environment that can harm both individuals and the workplace.

Civility

Behavior marked by politeness and respect, essential for fostering a positive work environment and enhancing communication among health professionals.

Assertive Communication

The respectful expression of one's views and concerns related to patient care without judgment or aggression.

Non-Assertive Communication

A passive style of communication where individuals may avoid expressing their needs or opinions, often leading to misunderstandings.

SBAR

A communication framework that stands for Situation, Background, Assessment, and Recommendation, used for conveying critical information in healthcare.

DESC Model

A conflict resolution technique that includes Describe, Express, Specify, and Consequences to effectively communicate problems and desired outcomes.

CUS

A communication tool used to express Concerned, Uncomfortable, and Safety issue to prompt immediate attention to safety matters.

Two-Challenge Rule

A rule empowering team members to voice concerns at least twice if a safety issue is not addressed after the first assertion.

Patient Safety

The prevention of harm to patients during the process of health care delivery, heavily reliant on effective communication and teamwork.

Emotional Intelligence (EQ)

The ability to recognize, understand, and manage our own emotions and the emotions of others, important in fostering a collaborative environment.

Assertive vs. Aggressive Communication

Assertive communication conveys needs and opinions respectfully, while aggressive communication tends to belittle or blame others.

Workplace Intimidation

Behaviors that create fear or anxiety among health professionals, which can compromise patient safety and team dynamics.