Busn 300 Study Guide

what is organizational behavior?

a field of study focused on understanding, explaining, and improving attitudes of individuals and groups in organizations

why is ob important

you can explain, predict, and influence behavior

what are the 4 functions of management

Planning, organizing, leading, and controlling

what are technical skills?

Having knowledge about and being proficient in a specific type of work or activity, specialized c competencies, analytical abilities, and use of appropriate tools and techniques. Involves hands-on ability with a product or process. Most important with lower levels of management

what are human skills?

Emotional Intelligence. Having knowledge about and being able to work with people, by being aware of one’s own perspectives and others’ perspectives at the same time, assisting group members in working cooperatively to achieve common goals, create an atmosphere of trust and empowerment of members. Important at all levels of the organization

what are conceptual skills?

The ability to do the mental work of shaping meaning of organizational policy or issues, works easily with abstraction and hypothetical notions, central to creating and articulating a vision and strategic plan for an organization. Most important at the top level of the organization

what is included in the individual level of analysis?

diversity, personality, emotions, attitudes, perception, and motivation

what is included in the group level of analysis?

teams, decision-making, creativity, conflict, leadership, power and politics, and communication

what is included in the organizational level of analysis

organizational culture, organizational strategy, organizational change, and organizational structure

what are tangible resources

physical assets such as equipment, property, and inventory

what are intangible resources

organizations reputation and culture, its relationships with customers, and the trust between manages and coworkers

what is critical thinking

a powerful analytical method that helps managers consider intended and unintended consequences of individual behaviors on their teams and with their organizations and communities

what is evidence-based management

Relies on a variety of sources of evidence to make decision. Improves a leader’s decisions by disciplined application of the most relevant and current scientific evidence

what are strategic ob approaches

based on the idea that people are the key to productivity, competitive edge, and financial success

what is diversity

having and identifying employees across differences. The degree to which an organization includes people from different cultures and backgrounds

what is equity

Processes and programs are impartial, fair, and provide equal access to new opportunities to enhance the success of all employees

what is inclusion

The organization connects with, engages ,and utilizes people across all types of differences

what is surface level diversity

Age and generational differences, race and ethnicity, gender and sexuality, physical and mental ability

what is deep level diversity

Personality traits, values, attitudes, beliefs

what is race

Related to factors of  physical appearance, such as skin, hair, or eye color

what is ethnicity

Associated with sociological factors such as culture, language, and ancestry

what is nationality

Belonging to a country through legal citizenship

what is self-esteem

the belief that we have about our own worth

what is self-efficacy

our belief in our ability to succeed in a specific task or situation

what is personality

A stable and unique pattern of traits, characteristics, and resulting behaviors that gives an individual their identity

Understand the 4 psychological preferences of MBTI and the differences between them
(i.e. the difference between introversion and extraversion, sensing and intuition, etc.)