City of Ontario_Administrative Intern - Information Technology and Cybersecurity

Operations Division

Handles Help Desk support, computer imaging, device troubleshooting, and asset tracking

Applications Division

Manages software access requests, software installations, testing new updates, and maintaining documentation.

Cybersecurity Division

Focuses on researching cyber threats, helping develop security policies, creating awareness materials, and documenting security tools.

Customer Service Philosophy

Empathy, Respect, and Problem-Solving — the three qualities all staff, including interns, should show when helping users.

Five-Tool Player

The ideal team member is a Leader, Thinker, Operator, Communicator, and Public Servant — meaning they’re technically skilled but also collaborative, thoughtful, and community-focused.

Mission Statement

To modernize and improve city operations through innovative technology, reliable service, collaboration, and a commitment to excellent service for staff and residents.

IT Agency Core Purpose

To support and modernize the technology used across every city department — including networks, servers, applications, devices, telecommunications, and cybersecurity.

Technology as a Backbone

Information Technology is considered the “backbone” of city operations because every department relies on technology to do its job — from police and fire to public works and utilities.

Culture of Learning

The agency values curiosity, willingness to learn, and the ability to grow new skills while serving a real community need.

City of Ontario IT Agency

The department responsible for delivering secure, creative, and reliable technology solutions that support city operations and improve the quality of life for the community of Ontario.

Premier Community Vision

The IT Agency supports the City Council’s goal of making Ontario a “Premier Community” through modern, high-quality technology services.

Partnership With the Community

Commitment to serving residents with trust, transparency, and high-quality technical support.

Education

CIS major at Cal Poly Pomona specializing in Information Security & Forensics with a 3.76 GPA, multiple Dean’s/President’s List honors, and strong involvement in MISSA (Data Analytics Team), SWIFT, and the Muslim Student Association.

Certifications

Holds ISC² Certified in Cybersecurity, AWS Cloud Practitioner, Microsoft Power Platform Fundamentals, and Azure Data Fundamentals — showing a commitment to learning cloud technologies, cybersecurity principles, automation tools, and data systems.

Skills

Technical skills include SQL, Python, Java, Tableau, AWS, Azure, Power Platform, Excel/VBA, MATLAB, and SolidWorks; strong in documentation, data accuracy, digital recordkeeping, troubleshooting, and teamwork.

Fleet Compliance Administrator

Manages quarterly and annual mileage tax filings for multiple states, tracks expenses using Excel, maintains digital records for compliance, and developed strong organization, accuracy, and data-handling skills while balancing work and school.

Instructional Student Assistant

Tutored students in SQL and database design, held office hours, helped troubleshoot complex SQL queries, graded assignments using Canvas rubrics, collaborated with the professor, and strengthened communication and technical teaching skills.

Database Design Project

Led a team of four in designing an ERD using Erwin Data Modeler, implemented the database in Microsoft SQL Server, wrote queries involving aggregation, joins, sorting, and data manipulation, and reinforced real-world database development skills.

Java Sandwich Ordering Application

Built a customizable sandwich-ordering app using Java and Eclipse, applied OOP principles through classes like Order and Sandwich, used Java I/O to store orders, and gained experience in modular code, validation, and user-focused design.

MISSA Data Analytics Team Member

As a Data Analytics Team Member in MISSA, I work with SQL, Python, and Tableau to analyze real datasets and create visualizations with other teammates. I also participate in and help lead workshops, which has helped me build my technical skills and learn how to collaborate effectively in a team environment.

Strengths

Detail-oriented, organized, quick learner, strong communicator, clear documentation style, passionate about continuous learning, and motivated to grow in IT, cybersecurity, and data-related roles.