actor/observer bias
The tendency to blame our actions on the situation and blame the actions of others on their personalities
altruism
Unselfish regard for the welfare of others
attributions
an inference regarding the cause of a person's behavior or an interpersonal event.
belief perseverance
Clinging to one's initial conceptions after the basis on which they were informed has been discredited
burnout
physical, emotional, or mental exhaustion accompanied by decreased motivation, lowered performance, and negative attitudes toward oneself and others.
bystander effect
The tendency for any given bystander to be less likely to give aid if others are present; research on this phenomenon indicates that both situational and attentional variables impact whether someone is likley to help (or not)
central route to persuasion
Attitude change path in which interested people focus on the arguments and respond with favorable thoughts
cognitive dissonance
We act to reduce discomfort (dissonance) we feel when two of our thoughts (cognitions) are inconsistent
cognitive load
the relative demand imposed by a particular task, in terms of mental resources required. Also called mental load; mental workload.
collectivism
a social or cultural tradition, ideology, or personal outlook that emphasizes the group or community rather than each person's individuality.
confirmation bias
A tendency to search for information that supports our preconceptions and to ignore or distort contradictory evidence
conformity
Adjusting one's behavior or thinking to coincide with a group standard
deindividuation
The loss of self-awareness and self-restraint occuring in group situations that foster arousal and anonymity
diffusion of responsibility
The tendency for individuals to feel diminished responsibility for their actions when they are surrounded by others who are acting the same way
discrimination
the unjust and differential treatment of the members of different age, gender, racial, ethnic, religious, national, ability identity, sexual orientation, socioeconomic, and other groups
dispositional attributions
A concept phrase in psychology that refers to the tendency to assign responsibility for others' behaviors due to their inherent characteristics, such as their motives, beliefs or personality, rather than the external (situational) influences, such as the individual's environment or culture.
door-in-the-face technique
Asking for a large commitment and being refused and then asking for a smaller commitment
elaboration likelihood model
Theory identifying two ways to persuade: a central route and a peripheral route
ethnocentrism
Belief in the superiority of one's nation or ethnic group.
explanatory style
an individual's unique way of describing and explaining some phenomenon, event, or personal history.
external locus of control
The perception that chance or outside forces beyond your personal control determine your fate.
false consensus effect
Observers, when analyzing another's behavior, to underestimate the impact of the situation and to overestimate the impact of personal disposition
foot-in-the-door technique
People who have first agreed to a small request to comply later with a larger request
fundamental attribution error
the tendency to overestimate the degree to which an individual's behavior is determined by their abiding personal characteristics, attitudes, or beliefs and, correspondingly, to minimize the influence of the surrounding situation on that behavior (e.g., financial or social pressures).
group polarization
Enhancement of a group's prevailing inclinations through discussion within the group
groupthink
The mode of thinking that occurs when the desire for harmony in a decision-making group overrides a realistic appraisal of alternatives.
halo effect
A rating bias in which a general evaluation (usually positive) of a person, or an evaluation of a person on a specific dimension, influences judgments of that person on other specific dimensions. For example, a person who is generally liked might be judged as more intelligent, competent, and honest than he or she actually is.
implicit attitudes
attitudes that individuals hold but may be unaware of or may not acknowledge
in-group bias
The tendency to favor our own group
individualism
Giving priority to one's own goals over group goals and defining one's identity in terms of personal attributes rather that group identifications.
industrial-organizational (I/O) psychologists
the branch of psychology that studies human behavior in the work environment and applies general psychological principles to work-related issues and problems
informational social influence
Influence resulting from one's willingness to accept others opinions about reality
internal locus of control
The perception that you control your own fate
just-world phenomenon
People believe the world is just and that people therefore get what they deserve and deserve what they get
mere-exposure effect
Repeated exposure to novel stimuli increases liking of them
multiculturalism
the promotion or celebration of cultural diversity within a society
normative social influence
Influence resulting from a person's desire to gain approval or avoid disapproval
obedience
A form of compliance that occurs when people follow direct commands, usually from someone in a position of authority
optimistic explanatory style
An attributional style characterized by external and unstable factors to explain negative events in life., but oppostite for positive life events. For example, a student may blame recent changes in their work hours for their bad grade.
out-group homogeneity bias
The tendency to view outgroup members as less varied than ingroup members
peripheral route to persuasion
Attitude change path in which people are influenced by incidental cues, such as a speaker's attractiveness
person perception
the processes by which people think about, appraise, and evaluate other people; this includes attributions of motives (attribution theory), perception of liking (mere exposure), self-fulfilling prophecies, and social comparison
persuasion
an active attempt by one person to change another persons' attitudes, beliefs, or emotions associated with some issue, person, concept, or object
pessimistic explanatory style
an attributional style characterized by internal and stable attributions when negative life events occur (but opposite for positive life events). For example, a person with this style might interpret a low grade as resulting from a lack of intelligence that will not change.
prejudice
An unjustifiable (and usually negative) attitude toward a group and its members
prosocial behavior
Positive, constructive, helpful behavior - the opposite of antisocial behavior
relative deprivation
the perception by an individual that the amount of a desired resource (e.g., money, social status) they have is less than some comparison standard
role
Set of expectations (norms) about a social position, defining how those in the position ought to behave
self-fulfilling prophecy
a belief that leads to its own fulfillment
self-serving bias
the tendency to interpret events in a way that assigns credit for success to oneself but denies one's responsibility for failure, which is blamed on external factors
situational attributions
ascribing one's own behavior or another's behavior to causes outside the person concerned (such as luck, pressure from other people, or external circumstances)
social comparison
Evaluating one's own abilities and circumstances in relation to those of others. This impacts self-image and subjective well-being. Includes "upward social comparison" (comparing oneself with someone judged to be better than oneself) and "downward social comparison" (comparing oneself with someone judged to be not as good as oneself).
social facilitation
Stronger responses on simple or well-learned tasks in the presence of others
social influence theory
proposes that social pressure to behave or think in certain ways can be normative or informational
social loafing
People in a group exert less effort when pooling their efforts toward attaining a common goal than when individually accountable
social norms
Understood rule for accepted and expected behavior - norms prescribe "proper" behavior
social psychology
The scientific study of how we think about, influence, and relate to one another
social reciprocity norm
the social standard that people who help others will receive equivalent benefits from them in their return
social responsibility norm
People will help those dependent upon them
social trap
A situation in which the conflicting parties, by each rationally pursuing their self-interest, become caught in mutually destructive behavior
stereotype
a set of cognitive generalizations (e.g., beliefs, expectations) about the qualities and characteristics of the members of a group or social category
superordinate goals
Shared goals that override differences among people and require their cooperation