1.12 The purpose and applications of codes of conduct within a business

pages 55-56

What is a code of conduct?

collection of rules, principles and values, setting out the expectations of employees’ behavior and relationships that the organisation considers to be important to its success

What does a code of conduct actually do?

provides a framework for ethical decision making within an organisation and is a communication tool informing internal and external stakeholders about its values, employees and management

What are industry standards?

a clear definition of what is and what is not acceptable practice in a specific area of business

Why do organisations develop codes of conduct?

for confidentiality to ensure that data and information are kept safe and provide employees with guidelines about what they can and cannot do

What are ethical principles?

principles that are designed to guide employees and provide assurance to customers and colleagues about what to expect

What’s included in ethical principles?

-high standards of competence

-maintaining integrity

-respect for peoples rights

Whats included in a standard working practice?

clear guidelines to all employees on the processes and procedures that they must follow when carrying out their work activities

Does a code of conduct align with companies values?

Support the companies values as they impact on the employee experience as well as the relationship developed with customers

What are the types of code of conduct within a business?

-organisational codes of a conduct

-professional codes of conduct (industry standards from BCS)

-governmental: data ethics framework and technology code of practice