Ch. 2 - Effective Communication and Resolving Conflicts - Review Questions

Nonverbal communication includes all of the following except

a. eye contact

b. facial expressions

c. email

d. body language

c

In order to be an active listener, one needs to

a. check their text messages

b. finish the other person’s sentences

c. focus on the speaker

d. look at their watch

c

Using conventional forms of written and spoken words that are acceptable in the workplace is

a. being polite

b. verbal etiquette

c. slang

d. good manners

b

An example of a communication barrier is

a. being polite

b. pronouncing your words clearly

c. being receptive

d. checking an email during a meeting

d

The requirements for effective interpersonal relationships include transparency and

a. a competitive atmosphere

b. humility and vulnerability

c. a refusal to let others take the lead

d. humility and absence

b

During conflict resolution, what is the first questions the manager should ask each employee

a. can you two get along

b. can you please stop arguing

c. is this going to continue to be a problem

d. can you tell me what the problem is

d

A manager who continually expects unrealistic deadlines is displaying what type of behavior

a. dedication

b. motivation

c. bullying

d. aggression

c

What is the definition of microaggression

a. subtle behaviors of conscious or unconscious discrimination

b. a common attitude toward a group of people

c. a negative environment in the workplace

d. a daily behavior based on conscious decisions

a

Which situation might result from a toxic workplace

a. open, laughing employees

b. a high turnover rate of employees'

c. employees using vacation time

d. educational opportunities for employee growth

b

An employee was given a verbal warning for chronic tardiness. This would be an example of a

a. disciplinary action

b. write-up

c. corrective action

d. reprimand

c