ProStart - Customer Service Program

Customer service plan

Standard operating procedure

Goal

To achieve high-quality service

Service Standards

• Products

• Employees

• Facilities

• Safety & security

Product standard

• Size, temperature, garnish

• Appropriate accomodations

Standardized recipes

Outlines the entire recipe of a dish

Employee standard

1. Standards

2. Develop Expectations

3. Develop Training

4. Train staff

Facility standard

• Physical attraction

• Exterior + interior

• Ambience/atmosphere

Safety standard

• Emergency plan

• Safety audit

Security standard

• Background checks

• Disciplinary actions

Recruiting

Searching for potential people

Screening

Background checks of applicants

Coaching

Praising/counseling employees

Employee scheduling

Ensure a favorable balance in labor

Monitor standard

• Standardized recipe usage

• Tasting sessions

• Inspections