CMAA Practice Test 2.0 A

For CMAA exam part A

Which of the following types of referrals is sued in an emergent situation?

A stat referral is used in emergent situations as indicated by the provider. After the referral is faxed tk the review department, it is appreoved over the telephone

Which of the following schedules more than one patient at the same time with the same provider while still allowing adequate time within the hour to see all scheduled patients?

wave

Which of the following terms indicate the improper release of PHI?

breach of confidentiality

Which of the following prefixes means "muscle"?

My- the prefix my means muscle

Which of the following is an OSHA regulation that must be reviewed yearly to ensure compliance?

Bloodborne Pathogens Standard

Which of the following actions should the medical administrative assistant take when closing the office?

Activate the security system

A patients chart indicates the need for a P.T as a result of a STRAINED MUSCLE The medical administrative assistant should recognize the abbreviation P.T as..?

Physical Therapy!!

Which of the following methods organizes patient records in chronological order according to the department that provided the care?

SOMR- Source Oriented Medical Record!!!

Which of the following is a step in the annotation process?

Highlighting text

An older adult patient presents to a physicians office with his adult daughter to clarify when to take his new medication. Which of the following actions should the medical administrative assistant take?

Advise the daughter and patient that the physician will speak to them about the prescription. :)

Which of the following should a medical administrative assistant explain to new patients prior to an initial visit?

The procedure to cancel an appointment

Which of the following is the most effective way for a medical administrative assistant to reduce the number of no-show appointments?

Call the patients 1 to 2 days before the scheduled appointment.

A provides asks a medical administrative assistant to schedule a surgery to remove a patients gallbladder. The assistant should schedule the patient for which of the following?

A cholecySTECTOMY - stectomy means to remove

For medical billing purposes, which of the following is good practice when updating information from the established patient?

Request verification of current patient information at each visit.

Which of the following oversees workplace safety?

OSHA!!

When reviewing laboratory results, a medical administrative assistant should take which of the following actions after pulling the patients chart and flagging the abnormal results?

Place the results on the PROVIDERS desk for review!

Once a physician signs advance directives, the medical administrative assistant should have which of the following witness the signature?

Non-affiliated individual.

Which of the following is an appropriate use of a tickler file?

To remind staff of date-specific tasks.

Which of the following describes the birthday rule?

The parent whose day of birth occurs earlier in the calendar year holds the primary policy for dependent children! EARLIER

Which of the following items is appropriate to purchase with petty cash?

Postage owed for an equipment delivery. Less then $50

A patient who has Crohn's disease should be scheduled with which of the following specialists?

A Gastroenterologist- specializes in digestive disorders

Which of the following prefixes means "masculine"?

Andr- ANDR means masculine

An office manager asks a medical administrative assistant to mail a letter to a patient who is being dismissed from the practice. Which of the following methods should the assistant use to mail the letter?

Certified Mail- provides return receipts that prove the recipient/patient received the document/mail

Several patients cancel their appointment for the day. Which of the following is the first action for the medical administrative assistant to take?

Contact patients who are on the waiting list.

A medical administrative assistant is giving instructions to a patient who is in the office to have her hearing aid checked and is having difficulty hearing the assistant. Which of the following actions should the assistant take?

Move the patient to a quiet location.

Which of the following documents must a medical administrative assistant provide for a patient to submit for reimbursement?

Encounter form

When creating a reception area for a pediatric clinic, which of the following items should the medical administrative assistant include?

Artificial plants and floral arrangements for aesthetics

Which of the following telephone calls should the medical administrative assistant route directly to the provider?

A provider from another office needs to discuss a patient's case.

Which of the following is the party who is financially responsible for payment?

Guarantor (A guarantor is the person responsible for paying a medical bill.)

A medical administrative assistant is scheduling a patient for a procedure. Which of the following actions should the assistant take first?

Obtain a written prescription from the provider

For which of the following tasks should a medical administrative assistant use Microsoft Access?

Creating a database

A medical administrative assistant is creating a business correspondence. Which of the following salutations is appropriate for the assistant to use?

Dear Mr. Goodwin:

Which of the following indicates a patient is aware of the medical necessity, the risks, and the benefits of a procedure?

Informed Consent

Which of the following colors indicates a biohazardous waste container

Red

Which of the following is required to establish medical necessity on the patient encounter form?

Diagnosis Code

A patient receives an explanation of benefits stating services will not be covered because out of pocket medical expenses have not been met. The amount owed is defined as which of the following?

Deductible

Which of the following is the amount the medical administrative assistant should submit to the secondary insurance carrier if the encounter balance is $360 and the patient has two plans with an 80/20 split?

$72 20/100 X 360 = 72

Which of the following is the purpose of a matrix?

To indicate when a provider is unavailable to treat patients

When a provider requests a patient to have a diagnostic test at a hospital, which of the following actions should the medical administrative assistant take?

Schedule the test with the hospital.

A patient who has Medicare and had an annual wellness visit (AWV) 10 months ago calls to schedule their next one within the week. Which of the following actions is appropriate for the medical administrative assistant to take?

Explain that the AWV (Annual wellness visit) cannot be scheduled for another two months. (Annual=Yearly)

A medical administrative assistant is reviewing the release form of a patient who is a dependent minor. The assistant should ensure that who of the following signed the release form?

The legal custodian (the person who has custody of the child)

Before adding medical records to a patients chart, the medical administrative assistant should take which of the following actions?

Ensure the provider has initialed reports.

Based on HIPAA guidelines, a medical administrative assistant should take which of the following safeguards when leaving a workstation?

Lock the computer

Which of the following abbreviations a a type of insurance plan?

POS - A point of service plan

Which of the following is the primary reason for a medical administrative assistant to document no-shows and cancellations with less than 24 hr notice?

To maintain scheduling integrity

A patient presents to the providers office with flu-like symptoms. Which of the following actions should the medical administrative assistant take first?

Move the patient to an isolated location.

Providers should use which of the following when a procedure is excluded from the Medicare fee schedule?

Advance Beneficiary Notice (ABN)

Obtaining vital signs against a patients will is an example of which of the following offences?

Battery

Prior to a patient leaving the office, she is asked to pay 10% of a $100 office visit. Which of the following best describes this fee?

Coinsurance

A provider prescribes an EKG for a patient who has a rapid heart rate. Which of the following should be recorded as the reason for the EKG?

Tachycardia - A heart rate that is greater than 100/min.

Which of the following is a disease causing organism?

Pathogen

A medical administrative assistant receives telephone calls from four patient. Which of the following calls indicates a need for immediate attention?

A patient who reports difficulty breathing—————- (A patient who has an impaired airway requires immediate attention.)

When a medical administrative assistant makes arrangements for a staff member to attend a conference, which of the following is the most important step for keeping the office informed?

Distribute the travel itinerary.

A medical administrative assistant should take which of the following actions when documenting a prescription refill?

Date and initial the prescription refill in the patient's medical record

Which of the following actions is appropriate for a medical administrative assistant to take when providing preoperative instructions to a patient who is anxious?

Allow extra time to reinforce the instructions

A patient calls with a question about her prescription dosage as it relates to her condition. Which of the following actions is appropriate for the medical administrative assistant to take?

Take a message for the physician.

Which of the following actions is appropriate for a medical administrative assistant to take before scheduling a patient for surgery?

Verify the patient's benefits.

A provider requests a medical administrative assistant to schedule an electroencephalogram for a patient. Which of the following statements by the assistant is an appropriate explanation of this procedure to the patient?

"This procedure records your brain's electrical activity."

Which of the following allows employees access to information regarding workplace safety?

Right-to-know law- (allows employees to know info about the workplace health and safety issues.)

Which of the following is a medical administrative assistants function in the audit process?

Maintaining day sheets

A collected specimen needs to be sent to an outside laboratory. Which of the following actions is within the scope of practice of a medical administrative assistant?

Process the requisition for shipment

A provider is running 30 minutes behind schedule because of an early morning emergency. Which of the following actions should the medical administrative assistant take to maintain effective scheduling in the office?

Inform waiting patients that an emergency has caused a delay in the schedule and they can wait or reschedule

A patient is identified as a smoker in her medical record and requests a medical record amendment due to her cessation of smoking 15 years earlier. Which of the following section's of the Patient's Bill of Rights is the patient exercising?

Confidentiality of Health Information

After opening a report from a patient's previous provider, which of the following is the medical administrative assistant's next step?

Give the report to the patients current provider for review.

Which of the following is the purpose of an encounter form?

To save time and improve accuracy in data entry

A medical administrative assistant instructs a patient to arrive on Monday at 9:00 a.m. for cast removal because the provider is only available on Monday mornings for that procedure. Which of the following methods of scheduling is the assistant using?

Clustering

A medical administrative assistant should take which of the following actions to be in compliance with OSHA?

Participate in training concerning infection control.

Which of the following roots means "swallow"?

Phag- (the root "Phang" means swallow)

A patient had a diagnosis of hypertension. Which of the following describes hypertension?

High Blood Pressure Hyper=High

When a medical administrative assistant communicates information that contains PHI, which of the following means is appropriate?

Letter

Microsoft excel is an example of which of the following types of programs?

spreadsheet application

At which of the following times should the medical administrative assistant pull a patients daily chart?

The evening before the patient's appointment

A provider's office receives a remittance advice showing a denial code. The medical administrative assistant creates a formal written request for review of the rejected claim. The assistant should use which of the following formats?

Claim appeal

Which of the following is the best way for a medical administrative assistant to address collection of copayment?

"How would you like to pay today?"

Which of the following actions is required by a patient when requesting a copy of his medical record?

Complete a Record Release Authorization.

After deactivating the security system, which of the following actions should a medical administrative assistant take next when opening the office in the morning?

Access the answering service.

Which of the following actions is appropriate for a medical administrative assistant to take when processing incoming mail?

Shred unwanted mail

A medical administrative assistant is asked to schedule a CXR for a patient. This assistant should make an appointment for which do the following?

An X-Ray of the chest

A medical administrative assistant in a multi-speciality practice is scheduling an appointment for a patient who has arrhythmia. The assistant should schedule an appointment with which of the following providers?

Cardiologist

Which of the following must be provided to a patient on a first visit, as required by HIPPA

Notice of Privacy Practices

Which of the following parties owns a patient's physical medical records?

The Provider

According the the affordable care act (ACA) of 2010, what is the maximum allowable time from the date of service that a claim can be submitted to Medicare?

12 months

Which of the following office procedures is outside the scope of practice of a medical administrative assistant?

Signing for a court-ordered subpoena issued for the office

A patient, who previously smoked on a regular basis, no longer smokes. Which of the following abbreviations represents the section of the medical record in which this information should be documented?

PH (Past History)

A patient is seeking a second opinion for an upcoming surgical procedure and has a referral from a provider when the patient calls to schedule an appointment which of the following actions should the medical administrative assistant take to assist in this process?

Verify that the patients insurance is accepted by the provider.

Which of the following word roots mean "abdominal wall"?

Lapar/O

When creating a retention schedule for patient medical records, a medical administrative assistant should consult which of the following?

State guidelines

To which of the following departments should a patient go for a WBC count?

Laboratory (WBC= for a white-blood-cell count.)

A provider refers a patient to a specialist for carcinoma. The medical administrative assistant should schedule an appointment with which of the following specialist?

Oncologist (Carcinoma is a cancerous growth, oncologist treats patients who have cancer)

Which of the following describes a difference between Medicare and Medicaid?

Medicare is funded by the federal government, but Medicaid is funded by both state and federal governments.

Which of the following should a medical administrative assistant consult to find the proper method of scheduling it scheduling an appointment for a particular office?

Practice policy Manual

Patient wants to update his medical records to include medication sensitivity information that he had failed to provide. Which of the following actions should the medical administrative assistant take?

Make a new entry to update the previous information.

When preparing a claim, a medical administrative assistant should use which of the following formats when entering the date of birth?

MMDDYYYY

A new patient provides a medical administrative assistant with her parents Medicare card the patient states that she is dependent and is eligible to use the card. Which of the following actions to the assistant take?

Explain to the patient that Medicare does not cover dependents.

Which of the following is the appropriate procedure for a medical administrative assistant when handling a rejected health insurance claim

Verify coding compliance and resubmit the claim for adjudication

Which of the following letter styles is most efficient?

block

Who is responsible for obtaining pre-authorization for inpatient hospitalization?

The provider performing the procedure

Which of the following medical terms refers to the removal of all or part of an organ or tissue?

lymphadenectomy

A new patient leaves the office because the practice does not accept his insurance. Which of the following actions should the medical administrative assistant take to prevent this scenario?

Verify insurance eligibility prior to scheduling new patients.

A patient who has Medicare insurance is covered for both inpatient and outpatient services under the same part of Medicare. Which of the following parts of Medicare covers the patient?

Part C