Human Resources

indicators - effectiveness of HR management:

CAB CLAW

• C - corporate culture

• A - absenteeism

• B - benchmarking

• C - change in staff turnover

• L - level of disruption

• A - accidents

• W - worker satisfaction

indicators - definition:

performance measures that are used to evaluate organisational or individual effectiveness.

corporate culture - definition:

is a system of shared assumptions, values, and beliefs, which governs how people behave in an organisation.

indicators of poor corporate culture:

• high staff turnover

• poor customer service

• high levels of absenteeism

• accidents

• disputes and internal conflict.

How to build a great workplace culture:

• flexible and family-friendly practices

• high levels of training and mentoring

• culture of trust - transparency, impartiality and equality

• collaboration across all levels and involvement in decision making

• pay more than basic rates and some share options

• high quality personal relationships

benchmarking - definition:

a process in which indicators are used to compare business performance between internal sections of a business or between businesses.

types of benchmarking:

• Informal benchmarking:

  • networking through informal discussions with colleagues in other businesses

  • undertaking visits to other businesses

  • researching best practice online

  • attending conferences

• performance benchmarking: comparison of performance levels of a process/activity with other businesses.

• best practice benchmarking: comparing performance levels with those of another best practice business in specific areas.

• balanced scorecard benchmarking: measures business activities against objectives in strategic plan.

benchmarks include:

• absenteeism

• defects

• productivity

• staff turnover rates

• time lost / cost of injuries

• performance compared to targets

human resource audit - defintion:

a diagnostic tool used to evaluate HR policies and practices in order to identify problems and develop solutions in an attempt to rectify problems.

staff turnover - definition:

refers to the separation of employees from an employer, both voluntary and involuntary, through dismissal or retrenchment. 

staff turnover in Australia averages ________ …

around 12–15 per cent per year, and fluctuates with the economic cycle, with around half being voluntary turnover due to resignation and retirement.

turnover varies greatly ______ …

between industries, with the hospitality and hotel industry commonly experiencing rates of 90 per cent per annu

human resource cycle/staffing process

1. Acquisition

2. Development

3. Maintenance

4. Separation

acquisition - definition:

the process of attracting and recruiting the right staff for roles in a business

acquisition involves analysing:

• ___________

  • …

• ___________

  • …

• internal environment:

  • business goals

  • organisational culture

  • cost containment

  • growth

  • downsizing

• external environment:

  • economic conditions

  • competition

  • technology

  • legal, political & social factors

forecast demand:

• …

• turnover

• number

• skill

• experience

forecast supply:

• …

• human resource inventory

• qualifications, skills, occupations, performance

• turnover rates

• career goals

acquisition process:

1. identify staffing needs

2. recruitment

3. selection

4. placement

recruitment - definition:

the process of finding and attracting the right quantity and quality of staff to apply for employment vacancies or anticipated vacancies at the right cost

employee selection - definition:

involves gathering information about each applicant for a position, then using that information to choose the most appropriate applicant

placement - definition:

involves locating the employee in a position that best utilises the skills of the individual to meet the needs of the business

development - definition:

refers to enhancing the skills of the employee in line with the changing and future needs of the organisation

development process:

• induction

• training

• organisation development

• mentoring & coaching

• performance appraisal

training:

• advantages for employees

  • …

• advantages for b

  • …

• advantages for employees

  • opportunity for promotion

  • improved job satisfaction

  • better performance

  • Adaptability

• advantages for the business

  • higher productivity

  • reduced costs: less labour turnover, absenteeism, errors & accidents

organisation development strategies:

• …

• job enlargement: involves increasing the breadth of tasks in a job

• job rotation: involves moving staff from one task to another over a period of time in order to multiskill employees

• job enrichment involves increasing the responsibilities of a staff member

• job sharing when two people share the same job

performance appraisal - definition:

a process of assessing the performance of an employee, generally against a set of criteria or standards

maintenance - definition:

the process of managing the needs of staff for health and safety, industrial relations and legal responsibilities, including compensation and benefits, of all staff

maintenance - benefits:

• …

• leave

• child care

• family support

• flexible working arrangements

• workplace participation & training

• other

separation - definition:

the process of employees leaving voluntarily or through dismissal or retrenchment processes