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All things needed to study for final test
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Passive Hearing does not equal Active listening
Engage actively when listening with non verbal feedback
Listen with your eyes, ears and gut
Communication is more than just words
Take your time to understand
communication is a 2 way street so be open to what the other person might say
Mindful of bias and perceptual filters
Elements of our experiences influence how we see the world - be open minded
Low Context
Literal and Direct verbal communication, additional non - verbal cues are not important, messages very exact and clear
High Context
What is said can have different meanings and there is emphasis on non verbal cues. Messages may not be literal and are usually relationship oriented
Oral traditions
Means of knowledge is reproduced, preserved and conveyed from generation to generation.
5 Love Languages
Acts of Service, Quality Time, Receiving gifts, words of affirmation, physical touch
Core Values
A principle or belief that a person or organization as being of central importance
First step to resolving conflict
Having a conversation with all involved parties
Calling in
having a private and sometimes one on one conversations, respectively expressing perspectivesC
Calling out
Public attention is used to identify and address a harmful incident or behaviour, can be done as a question, statement or challenge
Tips for resolving conflict
Active + Reflective listening, I statements, Focus on the problem not the person, take a “time out” (come back to it later)
Conflict management styles
Avoidance, Accomidation, Competition, Comprimise, Collaboration
Avoidance
a person knows there is conflict but avoids it and chooses not to deal with it
Accomodation
putting aside ones own needs and concerns to satisfy the needs of the other person
Competition
trying to win or make the other person lose by giving inCom
comprimise
giving up something to get something
collaboration
working together to satisfy the needs of both people
motivation
reason, drive and or force behind a persons actions. Energizes, directs and sustains behavior and goal oriented actions over time
two types of motivation
intrinsic, extrinsic
Intrinsic motivation
Doing something because its personally rewarding or enjoyableEx
Extrinsic motivation
doing something because of external rewards or pressure
Intrinsic examples
playing a sport, aligned with values, hobbies, health
extrinsic examples
getting a good grade, pressure of getting a job
People who are ___ motivated are more likely to succeed in there goals
intrinsically
Overjustification effect
Idea that extrinsic motivation can interfere if a person is already intrinsically motivated
Whos lands are we on
Kwiketlem
Name pronouciation - kwikwitlam
Kwe caut clum
How is the name kwikwetlem related to the land
means red fish up the river
Two eyed seeing
learning to see the world through two perspective
two perspectives
indigenous knowledge and ways of knowing, western knowledge
Peoplehood
a concept that includes individual identity and connects it to people in a larger collective commFunity.
4 aspects of peoplehood
territory, sacred history, ceremonial cycle, and language
More than human world
idea that humans are 1 part of a larger realm of diverse beings. Respect should be given to all non human beings (living and non living)
Ego
Perspetive that humans are the best, dominating over nature, pyramid showing humans on topE
Eco
humans are just one part of the world, more than human perspective, connected to all other beings equally
Whats the Eisenhower matrix
tool to help us make decisions and stay organized when having many responsibility and or tasks
Type A
Competitive
High Achievers
Time Urgency
Usually found busy working on projects
Sometimes feels insecure about their lives, and can deal with it by making achievements
Type B
Relaxed
Laid Back
Not Easily Stressed
Can still be an achiever, but not as competitive as Type A
Sometimes delays work until the last moment and can turn into procrastinators
Type C
Detailed
Technical
Not Assertive
Enjoys understanding how things work
Suppress desires even if it’s something they dislike, which can cause stress and depression
Vulnerable to depression compared to A and B
Type D
Distressed
Pessimistic (Negative Outlook)
Withdrawn as a result of fear of rejection Suppresses emotions
Leadership styles
teacher, warrior, healer, visionary
Teacher

Warrior

Visionary

Healer
