WEEK 5 — Motivation, Job Satisfaction & Conflict Management

These flashcards encapsulate essential vocabulary and definitions related to motivation, job satisfaction, and conflict management, based on the lecture notes.

Motivation

The internal processes that initiate, direct, and sustain behaviour toward achieving a goal.

Intrinsic Motivation

Behaviour driven by interest, enjoyment, or personal satisfaction; motivated by the activity itself.

Extrinsic Motivation

Behaviour driven by external rewards or pressures such as money, praise, or avoiding punishment.

Amotivation

A state where a person lacks motivation and doesn’t see a connection between actions and outcomes.

Maslow’s Hierarchy of Needs

A motivational theory proposing that humans have five levels of needs, arranged in a hierarchy where higher levels are pursued only once lower levels are satisfied.

Expectancy Theory

A theory stating that motivation depends on beliefs about effort, performance, and outcomes.

Job Satisfaction

A positive emotional state resulting from the evaluation of one’s job or work experiences.

Occupational Stress

Physiological and emotional strain from prolonged job demands.

Problem-Focused Coping

Directly addressing the source of stress, such as through time management.

Emotion-Focused Coping

Managing emotional responses to stress, such as through mindfulness or journaling.

Conflict

Occurs when individuals or groups perceive incompatible goals, values, or needs.

Intrapersonal Conflict

Conflict that occurs within the self, such as role conflict or ambiguity.

Interpersonal Conflict

Conflict that occurs between individuals due to differences in personality or values.

Intergroup Conflict

Conflict that occurs between departments or teams.

Optimal Conflict

Moderate levels of task-related conflict that can enhance creativity and decision-making.

Cooperation

A conflict-handling style characterized by a low level of assertiveness and high level of cooperation.

Compromising

A conflict-handling style where each side gives up something; moderate cooperation and assertiveness.

Collaborating

A conflict-handling style that seeks win-win outcomes with high levels of both cooperation and assertiveness.