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The printer in the accounting department has stopped all printing
processes. The print queue shows seven jobs in the queue waiting
to be printed. Which of the following would be the best next
troubleshooting step?
Restart the printer's spooler
A system administrator has connected an external USB drive to a
computer to transfer some documents. When booting the computer, the
system tries to boot from the external drive and gives an error message.
Which of the following would be the best way to prevent the USB drive
from booting?
Modify the BIOS to boot from the internal hard drive
A user's print jobs to a new multifunction printer produce pages of
garbled text, but jobs from other users are printing normally. Which of the
following would be the most likely reason for this issue?
Print driver is configured for PCL
A network connection in a conference room was installed years ago, and
there’s no documentation for the cable run. Connecting a device to the
cable results in a successful Ethernet connection, so the other end of
the cable should terminate somewhere in the wiring closet. Which of
these tools would be the best choice to find the other end of the network
connection?
Tone generator
A network administrator has received a ticket complaining of port
flapping on an Ethernet switch. Which of the following would be the
most likely reason for this issue?
Faulty crimp on an Ethernet connector
A user has powered on their computer and received the message
“Operating system not found.” A check of the system shows that the
SATA drive cables are properly connected. Which of the following would
be the next best troubleshooting step?
Check for removable drives
A user has powered on their computer and received the message
“Operating system not found.” A check of the system shows that the
SATA drive cables are properly connected. Which of the following would
be the next best troubleshooting steps
Check for removable drives
A user is having an issue with a smartphone battery bulging and
physically pushing the screen away from the phone. The rest of the phone
appears to be operating normally. Which of the following should be the
best next troubleshooting ste
Power off the phone and contact suppor
A client’s laptop appears to boot normally, but nothing ever appears on
the LCD. After closer inspection, you notice the output is visible but it's
too faint to clearly see anything. What is the most likely cause of
this issue?
Inverter
A graphics designer is experiencing increasing delays when accessing files
on her hard drive. The user maintains a daily backup of all data on the
drive. Which of these would be the best next troubleshooting step for this
issue?
Perform a hard drive diagnostic
Which of the following would be most likely found on an optical disc?
Document archive
When a user starts their computer, the screen remains blank and the
computer beeps twice. Which of these would be the most likely cause of
this issue?
The memory is faulty
A firewall is configured to block email transfers from a remote server.
Which of the following ports is the firewall blocking?
25
A technician is connecting a laptop to an LCD projector in a conference
room. The display on the laptop works properly, but the projector image
is constantly flickering and pixelating. The technician has modified the
resolution and refresh rates, but the projector image continues to flicker.
Which of the following would be the best next troubleshooting step
Replace the video cable
The stylus on an Android tablet will no longer interact with the user
interface. Which of these would be the most likely cause of this issue?
Digitizer
A user in the accounting department needs to print a form on the laser
printer on both sides of the page. Which of the following options should
be configured in the accounting software
C. Duplex
A user needs to connect their laptop to the wired Ethernet network, but
the laptop does not have an integrated Ethernet interface. Which of the
following would allow the laptop to connect to an Ethernet network?
(Pick TWO)
Docking station, and USB to Ethernet adapter
A server administrator has received an alert showing one drive in a
RAID 1 array has failed. Which of the following would be the best way
to resolve this alert?
Replace the bad drive and resync the array
A system administrator is building a server for a data center in another
country. The server will manage a print queue and provide a local storage
partition for temporary file transfers. Which of the following power
supply specifications will be the most important for this server?
Voltage input options
Which of the following ports are used for file transfers? (Select TWO)
21 and E. 20
Which of these technologies do not require a backlight to provide a
viewable display?
OLED
A system administrator has tripped over an Ethernet cable and the cable’s
RJ45 connector has broken. Which of the following should be used to
resolve this issue?
Crimper
A system administrator hears an audible alarm when they walk in the
door of the data center. Which of the following would be the most likely
reason for this alarm?
A RAID array has failed
A newly installed multifunction device provides an option to "scan to
SMB." Which of the following would best describe this feature
Files are stored on a Microsoft share
A network administrator is powering their access points using voltage
provided through the existing Ethernet cables. Which of the following
technologies is associated with this power source?
PoE switch
In which of the following would a Lightning cable most likely be used?
Charge a mobile device
A network administrator would like to enable DHCP on a laptop, but
they would like the same IP address to be assigned to the laptop each
time it starts. Which of the following would provide this functionality?
Create an IP reservation on the DHCP server
A user is complaining about slow network performance from their
workstation. A network technician checks the data closet and finds the
wires are not properly seated in the 110 block. Which of the following
should the technician use to correct this issue?
Punch-down tooL
A user has just connected to a new wireless network, but they cannot view
any Internet web sites. Their network configuration shows the IP address
as 169.254.228.109, the subnet mask is 255.255.0.0, and they have not
been assigned a default gateway. Which of these is the most likely cause
of this issue?
The DHCP server is down
A help desk technician needs to use different Windows versions to
study for an industry certification exam. The technician currently uses a
Windows desktop computer with 4 GB of RAM and a 750 GB free on
the hard drive. Which of the following would be the best way to perform
this task? (Choose TWO)
Upgrade the system RAM, and
E. Install Windows guest VMs
While configuring a new workstation in the lab, one of the engineers
recommends using 255.255.255.0. What part of the configuration is this
associated with?
Subnet masK
Which of the following best describes a Bluetooth network?
PAN
During the onboarding process, an employee's phone has been added to
the corporate MDM. Which of the following would best describe this
deployment strategy?
BYOD
A user's smartphone shows a black screen and does not respond to any
screen taps or button presses. A check of the SIM card shows a red label
but no physical damage. Which of the following is the most likely reason
for these issues?
Liquid damage
An administrator needs to obtain the MAC address of a print server.
Which of the following would be the best source of this information?
NIC
A user would like to access email from their Windows 11 laptop using a
smartphone’s Internet connection. Which of these technologies needs to
be enabled on the laptop?
802.11
A system administrator needs to upgrade a laptop from a hard drive to an
SSD. Which of the following would provide the most efficient method of
upgrading this system?
Create an image of the hard drive and restore to the SSD
A new employee has been assigned a corporate smartphone, but the
camera and the installation of third-party apps has been disabled. Which
of the following is the most likely reason for these issues?
An MDM has disabled the features
A system administrator is using a maintenance kit on a
network-connected laser printer. Which of the following should be the
last step when performing this maintenance?
Reset the page counter
An application developer needs to test an application across all of the
operating systems used by the company. Each operating system will be
tested individually in a lab environment. The company would like to
minimize any additional hardware purchases for this project. Which of
the following would be the best way to test this application?
Purchase a system that is configured just above the
hardware requirements for the highest-end operating system. Create
separate VMs for each operating system.
A graphics editor is purchasing a new monitor that will best match the
color output of their laser printer. Which of the following specifications
would best meet this requirement
Color gamut
A user in the manufacturing department reports that every page printed
from the central networked laser printer is jamming inside of the printer.
Which of the following is the most likely cause of this issue?
The paper is an incorrect weight
Which mobile device connection is commonly used for making payments
at a store checkout?
NFC
A company hosts a cloud-based application which includes redundant
servers located in different data centers around the world. Which of
the following cloud computing characteristics would best describe this
application design?
Availability
An administrator is installing a new database server. Which of the
following technologies would maximize the data bandwidth when
accessing memory modules?
Multiple channels
A manager’s computer is able to connect to Internet sites while in
conference rooms or in the building courtyard. When the laptop is
brought back to the manager’s desk and placed into the docking station,
the Internet access is unavailable but all other features are working.
Which of the following should be the first troubleshooting task for
this issue?
Check the docking station network cable
The manager of the Accounting department would like to add another
phone number to their iPhone to use while working at a regional site in
another country. Which of the following would provide this functionality?
eSIM
Which of the following would be most associated with an IoT device?
ARM
A technician is working with a desktop computer where the display
shows a completely black screen. Powering the computer and monitor off
and back on does not correct the issue. Which of the following would be
the most likely reason for this issue?
The monitor has a dead pixel
An engineer has manually configured IP addresses for a small office
which uses a cable modem for Internet connectivity. However, none of the
devices configured with a manual IP address are able to browse Internet
websites. All devices are connected to the cable modem with twisted-pair
Ethernet cables. This is the configuration of one device:
IP address: 192.168.1.7
Subnet mask: 255.255.255.0
Default gateway: 192.168.1.1
DNS: 192.168.1.7
Check the DNS configuration
A user in a remote office is connecting a device using an F-connector.
Which of the following would be most likely associated with this
connection?
Cable modem
A user in the accounting department has turned on their computer and
received the message “Date and Time not set.” Which of the following
would be the most likely reason for this message?
The motherboard battery has discharged
A user in the accounting department is connecting to their monitor using
HDMI. The video appears normal, but the user does not hear any audio
through the monitor's speakers. Which of the following would be the two
most likely reasons for this audio issue? (Select TWO)
B. Audio controls are muted, and
E. OS is not configured for HDMI audio outpu
A system administrator has created a cloud configuration which
automatically monitors utilization for usage-based billing. Which of the
following describes this cloud computing characterist
Metered
A group of wireless laptops in a conference room are reporting
intermittent connectivity issues. The wired computers in the room are not
experiencing any network problems. A check of the laptops shows that
the IP addresses and configurations appear to be correct. Which of the
following would be the best next troubleshooting step
Verify the wireless signal strength
A server administrator has been asked to troubleshoot a system that
has been slowing down over time. While examining the computer, the
administrator can hear a series of clicks from the inside of the case.
Which of the following should be the first step to address this issue?
Perform a full backup of the server
When pressing the power button on a desktop computer, the power
indicator lights up but the computer does not display any message on the
screen. The voltage at the wall outlet has been checked and it appears to
be normal. The motherboard power connector voltage was checked, and
the 12 volt pin was showing 6 volts. What is the most likely cause of this
issue?
The power supply is faulty
A manager would like print jobs sent to a network laser printer to use
paper from the third tray. However, no tray options are listed when
submitting the print job. Which of the following would resolve this issu
Update the printer driver
A remote user is visiting their corporate office. They have connected
their laptop to the wireless network, but the corporate Internet access is
performing much slower than their remote site network. Which of the
following would be the most likely reason for this issue?
There is interference with the wireless signal
Which of the following would best describe the use of a port replicator?
Increase the number of available USB interfaces
A user is reporting that a shared laser printer in the marketing
department is not printing from one particular application. The front
panel of the printer shows the printer is online and ready to receive print
jobs. Other users in the department are able to successfully print to the
printer. Which of the following would be the best next troubleshooting
step?
Verify the network printer name in the application
A network administrator is connecting four company locations in
different countries. Which of the following would best describe this
configuration?
WAN
A system administrator has received a report of customers receiving
email messages from the company, but upon further analysis the
administrator finds the messages were not actually sent by the
corporation. Which of the following should be implemented to
prevent these spoofed email messages?
Configure an SPF record in the DNS
A system administrator has configured a VM for dual processors, 16 GB
of RAM, and 120 GB of disk space. Which of the following is required
to start this VM?
Hypervisor
A site manager has noticed her smartphone has a short battery life when
used at work, and the battery life is normal when working from home.
The work location has limited mobile service reception, but most office
services are provided over the local 802.11 Wi-Fi network. The site
manager does not enable Bluetooth on her smartphone. Which of the
following would be the best way to extend the battery life of her
mobile devic
Disable the cellular radio at work
A desktop computer has just abruptly shut off, and pressing the power
button doesn’t restart the system. There are no fans spinning, no lights are
on, and no messages appear on the display. Which of these would be the
most likely cause of this issue?
The power supply is faulty
What kind of device is commonly used to filter traffic based on a
predefined set of rules?
Firewall
Which of these connection types are commonly delivered using coax to
provide Internet data, voice, and video over the same wire?
Cable broadband
A manager's smartphone will normally update applications automatically,
but the update app doesn't show any new upgrades in over two weeks.
Which of the following would be the most likely reason for this issue
Storage space is low
A user is pairing a Bluetooth headset to their smartphone. What type of
security is used during the pairing process to authorize this connection?
PIN
A company is deploying cloud-hosted virtual desktops for training room
classes. The VMs have already been configured in the cloud. Which of the
following is required to access these VMs using thin clients in the
training room?
Mouse, keyboard, and monitor
A technician has connected a laptop to an LCD. The LCD is displaying
the correct information, but all of the content appears to be fuzzy and
difficult to read. Which of the following is the most likely reason for this
issue?
The laptop resolution is incorrect
An engineering firm is upgrading their storage array to include additional
drive space for documents and designs. The primary goal is to provide
high performance and uptime, even if two drives were to fail. Which of
the following would be the best choice for this firm
RAID 10
The installation parameters for an access point specify a configuration
option for 40 MHz. Which of the following best describes this
configuration option?
Bandwidth
A company needs to purchase a new printer for an open work area. The
primary requirement of this printer is to be as quiet as possible. Which of
these printer types would be the best fit for this requirement?
Thermal
A user in the marketing department would like to use a stylus to provide
input through an external digitizer. Which of the following would be the
best choice for this requirement?
Drawing pad
A company has designed a platform to scale up when the application
use increases during the day, and scale back down at night. Which of the
following best describes this characteristic of cloud computing?
Elasticity
A user’s tablet has stopped responding to any type of finger input on the
screen. The clock and other tablet functions appear to be working. Which
of the following would be the best way to correct this issue?
Restart the tablet
A system administrator needs a secure method of storing encryption keys.
Which of the following would be the best choice for this requirement?
HSM
A server administrator is upgrading the memory in a web server from
16 GB of non-ECC RAM to 64 GB of ECC RAM. After starting
the system with the new memory, the computer beeps and nothing is
displayed on the screen. Changing the number and location of new RAM
modules results in the same beeping sounds and blank screen. After
replacing the original 16 GB modules, the system starts normally. Which
of the following is the most likely reason for this issue?
The new memory is not compatible with the motherboard
.A workstation has been assigned an APIPA address. Which of the
following would be the most likely reason for this assignment
The DHCP server is down
Which of the following can be used to forward traffic based on a
destination MAC address?
Unmanaged switch
system administrator made some BIOS changes to a desktop computer
running Windows 11, and now this message appears when starting the
computer:
Enable Secure
A new employee has been provided a corporate smartphone. After the
initial login, all of the corporate email server configurations have been
automatically installed and updated in real-time. Which of the following
is providing this functionality?
MDM
A technician is installing a DSL modem in a data center. Which of the
following connectors would be used to connect the DSL modem to the
Internet provider line?
RJ11
Which of the following would be the BEST choice for capturing an
image from a printed page and saving it on a compute
Flatbed scanner