Module 1. Notes for the client service & human relations. Personal hygiene, grooming and dress code

What is the importance of personal hygiene?

Everybody should bathe at least once a day, using soap and warm clean water to remove dirt and bacteria from hair and skin.

What should individuals with long hair do while at work?

Long hair should be tied at the back to avoid falling in the face.

How often should teeth be brushed?

Everyone should brush their teeth at least twice a day.

What is the correct procedure for washing hands?

Wash hands in a hand washing basin using warm lukewarm water and anti-bacteria soap for at least 20 seconds then rinse.

What does it mean to be well groomed?

To have a neat and tidy appearance.

What hairstyles are acceptable in the workplace?

Hairstyles, bright colours, or high fashion in dress are not acceptable.

Who should wear makeup in the workplace?

Makeup should only be worn by women in the workplace.

How should men's nails be maintained?

Men should keep their nails clean and neatly manicured at all times.

What types of fragrances are appropriate in the workplace?

Fragrances should be light and refreshing.

What is the dress code regarding facial hair?

Men should have a clean shaven face every day unless wearing a neatly clipped moustache or beard.

What should women do regarding makeup in the workplace?

Women should wear simple makeup to project a well-groomed image.

How should shoes be maintained according to the dress code?

Wear closed, clean, polished, and comfortable shoes.

What should be checked as part of the dress code?

Check name badge.

What is the guideline regarding hair in the dress code?

Keep hair clean, neatly trimmed, and appropriately styled.

What should be done regarding personal hygiene to ensure fresh breath?

Make sure that teeth are clean and breath is fresh.