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selling it.
Customer service is the direct one-on-one interaction between a consumer making a purchase and a representative of the company that is __________
Quality and customer services present a strong barrier against __________.
the competition.
Customer satisfaction is a major component of a __________ management system.
quality.
commitment.
commitment.
All clients benefit when a laboratory puts in place a quality __________ system.
management.
post-examination
Public health officials have the same needs as healthcare providers, requiring that all parts of the pre-examination, examination and __________ processes are carried out properly.
Monitoring customer satisfaction requires some __________, primarily involving staff time.
resources.
ISO standards put a heavy emphasis on the importance of customer __________.
satisfaction.
The laboratory is responsible for assuring safety and security for containment of any __________ materials.
infectious.
An active quality management system ensures laboratories meet all __________ requirements.
client.
Note 
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