CMAA TEST PREP (1-50)

According to the Patient Care Partnership, formerly the Patient's Bill of Rights, which of the following does a patient have the right to expect?

A. Ownership of his medical record

B. Reduced fees

C. A choice of provider

D. Access to provider's liability insureance

C. A choice of provider

Which of the following is an advantage of computerized appointment scheduling ?

A. The computer allows patients to change their medical orders in their records

B. The computer can help avoid no-shows

C. The computer allows multiple users to access the schedule at the same time

D. The computer ensures billing accuracy

C. The computer allows multiple users to access the schedule at the same time

A patient calls and asks to speak with the provider regarding a bill . Which of the following responses should the assistant provide to the patient?

A. "Let me pull up your record and see if I can help you with that request . Could you please hold for a moment?"

B. "Please hold while I transfer your call to your insurance provider."

C. "The provider is with another patient right now , but leave your name and number , and I'll have her call you back.

D. "You should check with your employer about your insurance coverage."

A. "Let me pull up your record and see if I can help you with that request . Could you please hold for a moment?"

A diagnosis of endocarditis involves which of the following systems?

A. Lymphatic

B. Endocrine

C. Musculoskeletal

D. Cardiovascular

D. Cardiovascular

How often should a medical administrative assistant verify an established patient's Medicaid benefits?

A. Following each transaction

B. Each office visit

C. Upon hire then annually

D. Word processing

B. Each office visit

A medical administrative assistant uses a message pad to document a patient's report worsening symptoms . When pulling the chart 2 days later for the patient's appointment, the assistant sees that the message was not included in the chart notes . Which of the following actions should the assistant take?

A. Send the note for dictation

B. Place the note in the tickler file

C. Transfer the note to the clinical medical assistant's desk

D. Add te note to the record in addendum

D. Add te note to the record in addendum

A patient who has hearing impairments requests sign language assistance for an upcoming office visit. Which of the following actions should be taken by the medical administrative assistant?

A. Note in the patient chart that the patient has a hearing impairment

B. Contact a translator who can attend the encounter with the patient

C. Provide a list of resources that can provide sign language assistance for the patient

D. Ask the patient to bring a family member to the appointment to interpret

C. Provide a list of resources that can provide sign language assistance for the patient

Which of the following is a periodic itemized account of charges and payments that is sent to each patient?

A. CMS-1500

B. Account statement

C. Notice of Privacy Practices

D. Advance Beneficiary Notice

B. Account statement

Which of the following documents is used to record the services rendered during a patient's office visit?

A. Encounter form

B. CMS-1500 form

C. Statement

D. Ledger

A. Encounter form

Which of the following actions will ensure that a medical administrative assistant is using proper body mechanics in the workplce setting?

A. Keep feet together when lifiting

B. Store heavy objects at eye level

C. Bend at the waist when lifting

D. Use a stepstool to reach object

D. Use a stepstool to reach object

A medical administrative assistant is explaining preparations for a diagnostic test to an older adult patient. Which of the following actions should the assistant take to ensure the patient understands assistant the instructions?

A. Ask leading qestions to direct the patient to a refered response

B. Use common language instead of medical terminology

C. Speak loudly so the patient can hear

D. Repeat the information three times to the patient

B. Use common language instead of medical terminology

A provider has an alphabetic filing system. Which of the following patients should be filed second ?

A. Eddie Thomas

B. Elyse St. Thomas

C. Mandy Thomas-Morgan

D. Susie Lee Morgan-Thomas

B. Elyse St. Thomas

A patient calls to schedule an appointment for persistent pain after a fall from a ladder . The patient says, "I fell on my tailbone." Which of the following describes the injured area?

A. Ventral

B. Epiphyseal

C. Coccygeal

D. Mandibular

A. Ventral

A medical administrative assistant is scheduling an outpatient diagnostic procedure for a patient. Which of the following instructions should the assistant give to the patient?

A. "Make sure to bring your identification."

B. "Be prepared to stay overnight."

C. "Bring your most recent progress note from your primary care provider"

D. "Have your admission packet with you."

A. "Make sure to bring your identification."

A patient calls and cancels an appointment with less than 24 hr notice. Which of the following actions should the medical administrative assistant take?

A. Contact patients who have not been seen recently to ask if they would like to make an appointment

B. Call patients scheduled for later in the day and ask if they would like to be seen earlier

C. Place the patient on hold and follow up with the office manager

D. Extend the time allowed for other appointments, so the provider's time is evenly distributed

B. Call patients scheduled for later in the day and ask if they would like to be seen earlier

Which of the following information should a medical administrative assistant provide to a patient's insurance company when obtaining a referral for a diagnostic test procedure?

A. Current medication list

B. Current diagnosis

C. Previous tests results

D. Previous office visit date

B. Current diagnosis

When a patient requests a copy of her medical records, which of the following actions should the medical administrative assistant take first?

A. Make a copy of the patient's identification

B. Collect the administration fee for the medical record

C. Document the request for release

D. Request the patient sign a release of medical records

D. Request the patient sign a release of medical records

A patient who is scheduled for an outpatient procedure has questions about the potential complications of the surgery. To which of the following staff members should the medical administrative assistant refere the patient?

A. Provider

B. Anesthesiologist

C. Triage nurse

D. Clinical medical assistant

A. Provider

A medical administrative assistant plans to develop a document for tracking and tallying supplies, including product names, product codes, last order date, and pricing. Which of the following should the medical administrative assistant plan to use?

A. Media player

B. Presentation

C. Word processor

D. Spreadsheet

D. Spreadsheet

According to the Patient Care Partnership, formerly called the Patient's Bill of Rights, patients have the right to which of the following?

A. Reduced costs for medical procedures

B. A speedy review of a complaint against a provider

C. Access to providers who accept Medicare assignments

D. Medicaid coverage

B. A speedy review of a complaint against a provider

An established patient calls and states that her medication is causing an upset stomach. Which of the following responses should the medical administrative assistant give to this patient?

A. "Go ahead and stop taking the medication, I will notify the provider about this issue."

B. "That's normal for a lot of medications . Make sure to notify the provider at your next visit."

C. " Have you tried eating a small meal with the medication? Sometimes this helps. "

D. "Let me transfer you to our clinical staff. They can help you with this issue ."

D. "Let me transfer you to our clinical staff. They can help you with this issue ."

Which of the following duties should a medical admin assistant complete when closing the office?

A. Place new prescription pads in each examination room

B. Begin the check-in process for the next morning's patients

C. Ensure that the medical records are secure

D. Leave the next day's schedule open on the computer

C. Ensure that the medical records are secure

A medical administrative assistant schedules a patient for a follow-up visit in 45 days. Which of the following should the assistant use to ensure that the patient is aware of this next visit?

A. Appointment card

B. Wave schedule

C. Tickler file

D. 7-day advance phone call

C. Tickler file

At checkout, a medical admin assistant is abstracting information from the enconter orm which of the following pieces of info is found on the patient encounter form and the CMS-1500 claim form?

A. Patient status

B. Insurance carrier phone number

C. Diagnosis code

D. Employment status

C. Diagnosis code

When should an assistant document petty cash transactions?

A. Each office visit

B. Before the end of the week

C. Before the month-end report

D. Following each transaction

D. Following each transaction

According to OSHA, a facility must have a written emergency action plan in place if it has more than how many employees?

A. 5

B. 8

C. 2

D. 10

D. 10

Where should completed medical record requests be kept?

A. In the patient's chart

B. In the tickler file

C. With the insurance company

D. In a separate, marked file

D. In a separate, marked file

A patient is denied life insurance based on an inaccurate diagnosis in his medical record. Which of the following actions should the medical administrative assistant take after the patient requests to change his medical record?

A. Request that the provider add an addendum to the patient's record.

B. Ask the provider to delete the diagnosis.

C. Call the insurance carrier to explain the inaccuracy.

D. Inform the patient that the medical document cannot be changed.

A. Request that the provider add an addendum to the patient's record.

An adult patient returns to an office after not being seen by the provider for 2 years. Which of the following is the status of the patient's file?

A. Archived

B. Closed

C. Active

D. Inactive

D. Inactive

HIPAA regulations require providers to have which of the following?

A. EIN

B. SDS

C. PIN

D. NPI

D. NPI

Which of the following is an example of a community resource?

A. OSHA

B. CDC

C. AA

D. AARP

C. AA

A medical admin assistant is verifying a child's health insurance coverage. Both parents have health insurance that covers the child. Which of the following should the assistant identify as the secondary plan?

A. The plan that has the highest copay

B. The plan that is held by the parent whose birthday is later in the calendar year

C. The plan that covers fewer of the haarges for the office visit

D. The plan that has been effective or the longest amount of time.

B. The plan that is held by the parent whose birthday is later in the calendar year

A medical administrative proof that the patient received the letter. Which of the following postal services should the assistant is preparing a letter for a patient, and the provider wants assistant use?

A. First-Class

B. Priority Mail Express

C. Certified Mail

D. Media Mail

C. Certified Mail

A medical administrative assistant is scheduling an inpatient knee arthroplasty for a patient who has osteoarthritis . Which of the following information about the patient should the assistant have available when she telephones the facility to make the arrangements?

A. Procedure

B. Insurance information

C. Advance directives

D. Next of kin

B. Insurance information

To ensure HIPAA compliance, which of the following information should a medical administrative assistant remove from the sign-in sheet at the front desk upon check-in?

A. The patient's health insurance

B. The time of the appointment

C. The name of the patient's provider

D. The full name of the patient

D. The full name of the patient

A provider requests to see a patient for a follow-up appointment. Which of the following tasks should the medical administrative assistant complete first?

A. Offer the patient one choice for the day and three choices for the time

B. Hand the patient an appointment card with the appointment time.

C. Check the patient's progress note for return-to-office date.

D. Ask the provider when she would like the patient to come in

C. Check the patient's progress note for return-to-office date.

A patient calls the provider's office reporting excessive chest pain and shortness of breath. The medical administrative assistant tells the patient that the provider will return his call at the end of the day. This action is an example of which of the following crimes?

A. Negligence

B. Abandoment

C. Battery

D. Assault

A. Negligence

Which of the following mandates what information a medical administrative assistant can leave on a voice message to a patient regarding an upcoming appointment?

A. HIPAA

B. CDC

C. FDA

D. OSHA

A. HIPAA

A provider instructs a medical administrative assistant to call 911 because a patient is experiencing a possible myocardial infarction. The assistant should identify that the patient is experiencing which of he folowing medical emergencies?

A. Seizure

B. Respiratory failure

C. Heart attack

D. Stroke

C. Heart attack

Which of the following designates an individual to be entrusted with the medical decision making capabilities for an incapacitated family member?

A. Uniforrm Anatomical Gift Act

B. Advance directives

C. Patients' Bill of Rights

D. Informed consent

B. Advance directives

A medical administrative assistant should identify which of the following acronyms as a health insurance plan?

A. BCBS

B. AMA

C. PHI

D. POMR

A. BCBS

A patient who is on a payment plan shows the medical administrative assistant termination papers from his employer. Which of the following actions should the assistant take?

A. Have the patient complete hardship paperwork to give to the provider.

B. Make adjustment to the patient's account.

C. Gather the patient's paperwork and add it to his medical record.

D. Tell the patient he will be unable to see the provider until the balance is paid.

A. Have the patient complete hardship paperwork to give to the provider.

A provider refers a patient for a diagnostic recording of the electric activity of the brain. The medical administrative assistant should schedule the patient for which of the following tests?

A. Electroculogram

B. Electromyogram

C. Electroencephalogram

D. Echocardiogram

C. Electroencephalogram

A provider refers a patient for an evaluation of n elevated WBC count. Which of the following specialists should the medical administrative assistant contact for an appointment?

A. Nephrologist

B. Hematologist

C. Pulmonologist

D. Cardiologist

B. Hematologist

Which of the following actions should a medical administrative assistant take when obtaining a signature on an informed consent document?

A. Request the patient mail the form back to the office after signing it.

B. Ask the patient to read and sign the consent form prior to seeing the provider

C. Witness the patient signing the form after the procedure

D. Have the patient sign the consent form after verbalizing an understanding of the procedure

D. Have the patient sign the consent form after verbalizing an understanding of the procedure

The mother of a child who has flu-like symptoms is checking into the doctor's office. Which of the following is the proper protocol to help prevent the spread of illness?

A. Have the mothercover the child's mouth with her hand.

B. Demonstrate proper hand washing technique to the mother.

C. Direct the mother to clean the children's toys wth 1:10 bleach and water solution

D. Lead the mother and child to a designated reception area

B. Demonstrate proper hand washing technique to the mother.

Which of the following actions should a medical administrative assistant take to quickly verify insurance eligibility?

A. Contact the policy holder.

B. Check with the patient's employer.

C. Fax the insurance agent.

D. Connect to the insurance portal .

D. Connect to the insurance portal .

According to OSHA guidelines, how often does a medical administrative assistant need to review the Exposure Control Plan?

A. Shred all documents

B. Word processing

C. Each office visit

D. Upon hire then annually

D. Upon hire then annually

On the CMS-1500 claim form, the NPI number identifies:

A. The provider to the payer

B. The full name of the pt

C. The guarantor to the insurance

D. The patient to insurance company

A. The provider to the payer

A patient's chart indicates that he has a history of coughing up blood . Which of the following terms denotes this medical condition?

A. Cyanosis

B. Hemoptysis

C. Thrombocytopenia

D. Dyspnea

B. Hemoptysis