8.1.4 - Change Management

These flashcards cover key terms and concepts related to Change Management in Network+.

Change Management Process

A documented process that minimizes the risk of configuration drift and unscheduled downtime by implementing changes in a planned and controlled way.

Reactive Change

A change that is forced on the organization.

Proactive Change

A change that is initiated internally by the organization.

Request for Change (RFC)

A document that captures the need for change and the procedure for implementing it in a formal change management process.

Change Advisory Board (CAB)

A group that approves major or significant changes, which may be managed as a separate project.

Standard Operating Procedure (SOP)

A document that outlines principal goals, considerations, and detailed steps for performing a task in an approved way.

Service Request Ticket

An authorization that must be in place for making configuration changes in a network.

Ticket System

A system that facilitates request process tracking, documents requests and approvals, and monitors the progress of changes.