CMN 260 Exam Review

EXAM 1

Team B

Are the ones who are lazy and dont want to put in the work 

Team A

Positive attitude and are team player

Biopsychosocial

This would be anything physical or genetic in the body that affects health : Genes, Brain, Chemistry, Hormones

Biomedical perspectives ( is also biological)

A traditional approach to health and illness that focus mainly on biological factors. It sees the body as a machine, and illness as a malfunction of that machine.

( focus on the body, diagnosis and treatment, little focus on mental health and environment)

Paternalistic

When the doctor or healthcare provider makes decisions for the patient, based on what they believe is in the patients best interest 

Organic

health conditions that have a physical or biological cause, especially related to the structure or function of the body or brain.

Theory x & Theory Y

The way mangers view their employees. Managers attitudes are influential in bringing out either the worst or the best in people. You would want to be Theory Y ( y = yes)

Define health

False: absence of disease (It would be biomedical because is a problem that has to be fixed)

Preferred Provider Organization (PPO)Basic Idea: Contracts with “preferred” providers;

Basic Idea: Contracts with “preferred” providers;
Coverage is less if “outside” network

How you pay: Monthly premium; Different copay
for different services; Deductible

Pros: Choice in providers (someone who has a choice)
Cons: Can be more costly than HM

Health Maintenance Organization (HMO)

Basic Idea: hires medical providers;
you must go to these providers
How you pay: Monthly premium; Copay each
time you visit the doctor

Pros: Affordable
Cons: Limited choice in providers

High Deductible Health Plan (HDHP) 

Basic Idea: High catastrophic health plan for when you
get REALLY sick

 How you pay: Monthly premium (low);
Deductible (very high)
Pros: Lowest monthly premium of all plans (most
affordable)
Cons: Really high deductible (out-of-pocket
costs); Limited preventative care

Conventional Insurance Plan

Basic Idea: You pay insurance company and
THEY pay your medical bills
How you pay: Monthly premiums; Copay
each time you visit the doctor; Deductible
Pros: Freedom of choice in choosing your
own providers

Cons: More expensive than managed care
plans (e.g., HMOs, PPO, HDHP)

Commitment - trust - theory of relationships

Strong ad effective relationships such as those between healthcare providers and patients are built on two key factors: Trust and commitment

Two - Way Symmetrical Communication 

Is one of the most important models for ethical and effective communication. Both sides influence each other and aim for mutual benefits. Ongoing, open dialogue between members of an organization and larger public is served

Motivation - Hygiene Theory

• Motivators increase satisfaction, whereas hygiene factors increase dissatisfaction 

• Managers should focus on both satisfaction and high motivation 

  • I’m Making a Difference! I'm respected! I'm learning and improving !

  • I’m Underpaid!

The long - term character, conscience, and credibility of an organization define its:

Reputation (but learn image)

Measure Performance

holds employees accountable and celebrate their achievements

Which of the following is a helpful communication strategy
for health care administrators?

Measure performance

Sociocultural Perspective

It helps explain how culture, society, and communication shape health beliefs, behaviors and outcomes

Psychological Model

It focus on person thoughts, emotions, behaviors, and mental processed affect their health and communication.

Managed care was created mostly to: 

Control health care cost 

According to Kreps (2003), the two primary branches of health communication research are policy and education.

FALSE:  two goals of health promotion and health care delivery

According to the Affordable Care Act, insurance companies can no longer turn away people with preexisting conditions.

TRUE : prevent insurers from denying coverage 

Theory of personal causation posits that people resist being
treated as pawns, but want to be treated as origins.

True : pawns are the ones that need to be told what they need to do

Which of the following statement is TRUE about public relations and marketing?

Public relations and marketing share some overlapping tasks,
such as strategic planning

Members of many Asian cultures believe life is defined by cyclical
forces between two polar energies called:

Yin and Yang