4. Clinical and Communication skills

Communication within healthcare

is considered effective when the receivers (patient/family member/health worker) understands clearly the messaging conveyed by the sender

Clinical skills

• physical examination skills

• disgnostic+ communication + practical skills

practical skills involve

• involves history taking,

• clinical investigations,

• diagnostic reasoning,

• procedural perfection,

• effective communication,

• team work and

• professionalism

development of clinical skills

1. learning how to perform certain activities

2. why activities should be eprformed

3. what the results of the activities may mean

What’s a consultation

A conversation with purpose between a healthcare professional and relevant parties (patients/carers)

converts a problem into a plan

gathering relevant information form an individual to make a probable diagnosis and reach a shared decision about the enxt steps

consultation models

There are various consultation models available to help structure a
consultation; you will gain experience in using these different models in
Years 1&2
- Calgary-Cambridge model: five-step process, with integrated behaviours
- Pendelton model: seven tasks which should be completed
- Neighbour model: five consultation tasks to uncover a patient’s unspoken
agenda
- COGConnect: 5C’s which are qualities that patients like e.g. compassion
- Spikes: six-step process with additional, specific behaviours