Module 6 Speech and Communications

Effective Leadership

The act of leading a group to successfully accomplish the group’s goal

Requirements of Effective Leadership

Open lines of communication

Transparency

Proactivity

Tasks should be assigned based on

team member’s strengths

Steps to Assigning Roles

decide the task and identify the core components

ask the team about their skills

match a team member to the task that best fits their skills

Ethical Responsibilities of Leadership

Never abuse your power

Be honest with the group

Contribute to the team

The Best Practices of Team Leadership

1. Don’t be afraid to say “I don’t know”

2. Be prepared to be the first there and the last to leave

3. Be prepared to help your team members

Transactional Leadership

style that focuses on having a clear chain of command and using rewards or punishments to get people to accomplish tasks

Transformational Leadership

style that focuses on encouraging personal growth of team members and inspiring members to be and do their best

Servant Leadership

style that has the leader working alongside their team members to share the workload of the group

Autocratic Leadership

style that has a tight grip on power in a group, ordering people to do tasks and taking little input from members of a team

Laissez-Faire Leadership

a hands-off style of leadership that leaves team members to do their own thing at their own pace

Democratic Leadership

style that encourages input from team members

Bureaucratic Leadership

style that uses rules and structures of power to accomplish tasks

Charismatic Leadership

style that focuses on the attitude of team members toward the leader

Situational Leadership

flexible leadership style that allows the leader to change their style based on the situation, task, and group members

Effective Teamwork

Being able to collaborate with the members of a team to successfully accomplish your goals

Steps to Being a Team Player

1. Contribute evenly

2. Be willing to help others

3. Don’t distract other members

Steps to know your role in a group

listen to the boss

know your strengths

offer to do tasks your suited for

“I” Language

language that reflects how you personally feel, think, or have behaved; in a group setting, this is important

“you” Language

language that tells others what they feel, think, or did

Steps to Cooperation in Teamwork

Use “I” Language

Avoid “You” Language

Give people the benefit of the doubt

Steps for Seeking Help

1. Trust your team members

2. Know their strengths

3. Admit when you are overwhelmed

The Basics of Team Building

Build trust among the team

Be open and honest

Don’t judge others

Steps to addressing problems

1. identify the chain of command

2. talk to the person you have an issue with

3. take your problem to the top person in the chain of command

Interpersonal Tension

conflict between 2 or more people in a group

Steps to diffuse Interpersonal Tension

1 Identify the core cause of tension

2 Talk with everyone involved to address the issue

Consensus

a general agreement by a majority of group members on a decision

Steps to Group Consensus

1 Leader needs to explain all the options

2 The group takes a vote

3 Ask everyone the reasons behind their vote

4 Discuss options

5 Vote again

Situations to hold your ground

when you are an expert on the topic

when data supports your claim

Claim

the argument you make

Steps to holding your ground

Stay calm and communicate openly

Argument

the exchange of ideas with the intent of persuading someone to change their attitude or behavior

warrant

supporting material that proves your point

examples of warrants

data or expert opinion

Online Collaboration

the act of a group of people working together on a project over the internet

Conference Call

a phone call where someone calls several others to hold a meeting

Conference Call Etiquette

1 Schedule a start time

2 Be prepared

3 Mute yourself when not talking

4 Tell others if you have to leave the call

5 Act as if you were in a meeting in person

Steps to Interviewing Online

1. Act like you’re interviewing in person

2. pay attention to what your camera shows

3. make sure your microphone is good and you have good internet

2 leading video call services

Skype and Google Hangouts

2 leading chat services

Slack and Discord

Telecomuting

Working from home via the Internet