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Last updated 4:37 PM on 3/27/26
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79 Terms

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CPU (Central Processing Unit)

Diagnose system slowness by checking CPU usage and temperature; upgrade or replace if bottlenecking performance.

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Cores (CPU Cores)

Determine multitasking capability; recommend more cores for users running multiple applications.

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Threads (CPU Threads)

Explain virtual processing; used when evaluating CPU efficiency and performance.

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Clock Speed (GHz)

Compare processor speed; higher GHz means faster instruction execution.

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Cache (CPU Cache L1 L2 L3)

Improve performance by reducing data access time; larger cache helps with repeated tasks.

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RAM (Random Access Memory)

Upgrade or reseat when system is slow or crashing; insufficient RAM causes lag and freezing.

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DIMM (Dual Inline Memory Module)

Install in desktops; ensure compatibility with motherboard slots.

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SODIMM (Small Outline DIMM)

Used in laptops; replace when upgrading portable systems.

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DDR4 (Double Data Rate 4)

Common RAM type; verify compatibility when upgrading systems.

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DDR5 (Double Data Rate 5)

Newer RAM with higher speeds; used in modern builds.

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Virtual Memory (Paging File)

Configure when system runs out of RAM; helps prevent crashes under heavy load.

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Motherboard (Main Circuit Board)

Connects all components; troubleshoot failed ports or expansion slots.

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Chipset (Motherboard Controller)

Controls communication between CPU, RAM, and peripherals.

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PSU (Power Supply Unit)

Test when system will not power on; verify wattage and cable connections.

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Wattage (Power Capacity)

Calculate total system power needs to avoid instability.

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Modular PSU (Modular Power Supply)

Improves airflow and cable management in builds.

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HDD (Hard Disk Drive)

Check for clicking noises or slow performance indicating failure.

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SSD (Solid State Drive)

Upgrade from HDD to improve boot time and system responsiveness.

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NVMe (Non Volatile Memory Express)

Install for high speed storage using PCIe slots.

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SATA (Serial ATA)

Common interface for drives; check cables when drives are not detected.

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M.2 (M.2 Form Factor)

Install compact SSDs; verify slot compatibility and key type.

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RAID (Redundant Array of Independent Disks)

Configure multiple drives for performance or redundancy.

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RAID 0 (Striping)

Used for performance but no redundancy; avoid for critical data.

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RAID 1 (Mirroring)

Used for data protection; system continues if one drive fails.

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RAID 5 (Striping with Parity)

Common in business; allows one drive failure with data recovery.

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RAID 6 (Double Parity)

Used in critical systems; survives two drive failures.

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RAID 10 (Mirror and Stripe)

Used for high performance and redundancy in servers.

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GPU (Graphics Processing Unit)

Diagnose display issues or upgrade for gaming and rendering.

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Integrated GPU (iGPU)

Used in basic systems; shares system RAM.

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Dedicated GPU (dGPU)

Used for high performance tasks; has its own VRAM.

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Cooling (Air and Liquid Cooling)

Prevent overheating; check fans and liquid systems if system shuts down.

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Thermal Paste (Heat Transfer Compound)

Apply between CPU and heatsink to improve cooling efficiency.

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Heat Sink (Cooling Component)

Dissipates heat; ensure proper mounting during installation.

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BIOS (Basic Input Output System)

Access to configure hardware settings and boot order.

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UEFI (Unified Extensible Firmware Interface)

Modern firmware with secure boot and faster startup.

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POST (Power On Self Test)

Identify hardware issues using beep codes or error messages.

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TPM (Trusted Platform Module)

Enable for encryption and Windows 11 requirements.

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USB (Universal Serial Bus)

Test ports when peripherals fail; try alternate ports or cables.

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USB C (Universal Serial Bus Type C)

Supports power, data, and video; common in modern devices.

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Thunderbolt (High Speed Interface)

Used for high speed data and display connections.

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HDMI (High Definition Multimedia Interface)

Connect monitors or TVs; troubleshoot no signal issues.

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DisplayPort (Display Interface)

Used for high resolution displays and multiple monitors.

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VGA (Video Graphics Array)

Legacy analog connection; used on older systems.

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RJ45 (Ethernet Port)

Connect wired networks; check link lights for connectivity.

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LAN (Local Area Network)

Troubleshoot internal network connections within a building.

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WAN (Wide Area Network)

Diagnose internet connectivity beyond local network.

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IP (Internet Protocol)

Use ipconfig to check addressing when troubleshooting.

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IPv4 (Internet Protocol Version 4)

Common addressing format like 192.168.x.x.

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IPv6 (Internet Protocol Version 6)

Used in modern networks; longer address format.

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DHCP (Dynamic Host Configuration Protocol)

Automatically assigns IP addresses; troubleshoot APIPA issues.

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DNS (Domain Name System)

Resolve website names; fix when sites do not load.

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NAT (Network Address Translation)

Used in routers to share public IP addresses.

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SSID (Wireless Network Name)

Identify correct Wi Fi network when connecting devices.

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WPA2 (Wireless Security Protocol)

Common encryption used on wireless networks.

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WPA3 (Wireless Security Protocol)

Newer and more secure wireless encryption.

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NIC (Network Interface Card)

Replace or troubleshoot when device cannot connect to network.

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VPN (Virtual Private Network)

Used for secure remote access; troubleshoot connection failures.

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VM (Virtual Machine)

Run multiple operating systems on one machine for testing.

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Hypervisor (Virtual Machine Manager)

Manages virtual machines in virtualization environments.

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SaaS (Software as a Service)

Access applications through browser without installation.

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PaaS (Platform as a Service)

Used by developers to build apps without managing hardware.

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IaaS (Infrastructure as a Service)

Provides virtual servers and storage in cloud.

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Laser Printer (Laser Printing Technology)

Used in offices; troubleshoot toner, drum, or fuser issues.

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Fuser (Printer Component)

If prints smear, fuser may not be heating correctly.

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Toner (Powder Ink)

Replace when prints are faded or missing sections.

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Drum (Image Transfer Component)

Transfers toner to paper; replace if ghosting occurs.

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Inkjet (Inkjet Printing Technology)

Used for photo printing; troubleshoot clogged print heads.

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Thermal Printer (Heat Based Printer)

Used for receipts; check paper type and heating element.

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ADF (Automatic Document Feeder)

Feeds multiple pages into scanner or copier.

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DPI (Dots Per Inch)

Adjust for print quality; higher DPI produces sharper images.

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PPM (Pages Per Minute)

Measure printer speed when evaluating performance.

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ESD (Electrostatic Discharge)

Wear wrist strap to prevent damaging components.

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UTP (Unshielded Twisted Pair)

Common Ethernet cable used in networks.

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STP (Shielded Twisted Pair)

Used in environments with high interference.

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PoE (Power over Ethernet)

Power devices like access points or cameras through Ethernet cable.

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FQDN (Fully Qualified Domain Name)

Used when configuring DNS and servers.

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RDP (Remote Desktop Protocol)

Remotely access computers for troubleshooting or support.

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VNC (Virtual Network Computing)

Alternative remote access tool used in IT support.

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Troubleshooting Steps (CompTIA Method)

Identify problem establish theory test theory plan solution implement solution verify functionality document findings.

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