Chapter 12 TIlley Textbook Brightspace Quiz

____ includes monitoring a system for signs of trouble, logging all system failures, diagnosing the problem, and applying corrective action.

Fault Management

A ____ is a centralized resource staffed by IT professionals who provide users with the support they need to do their jobs.

Help Desk

Software leases are not considered an operational cost.

False

When network traffic is encrypted, it is invisible and its content and purpose are masked.

False

____ develops safeguards that reduce risks and their impact.

Risk Control

The system supports and ____ phase begins when a system becomes operational and continues until the system reaches the end of its useful life.

Security

____ measures actual system performance under specific circumstances and is affected by network loads and hardware efficiency.

Throughput

A ____ is a security weakness or soft spot.

Vulnerability

To avoid problems, preventive maintenance ____.

requires analysis of areas where trouble is likely to occur

____ prevents unauthorized users from creating, modifying, or deleting information.

Integrity