Business Organisational Culture and Role of Leadersgip and Management

Organisational Culture

Organisational culture is the shared values and behaviours that shape how a business operates and interacts with others. It influences employee actions, communication, customer service, and helps guide the business toward success.

Leadership, Communication, Relationship, Achievement

Elements of Organisational Culture

Leadership

‘Lead it’. Implements a strong organisational culture from the top and aligns the goals and people. Establishes a culture where everyone understands the purpose of the business and acts accordingly

Communication

‘Tell it’. Develops positive rapport and strong working relationship. This must be a central focus and taken place on all level of the organisation.

Relationship

‘Work it’.Team members should work together, support each other and cmmunicate regularly. By creating a culture that values collaboration and respect will lead to better performance

Achievement

‘Reward it’. Recognition and reward for acheivements encourage employees to have high job satisfaction and high motivation leading to gretaer productivity

Role of Leadership and Management

An important factor in making a business successful. It is a process of influencing employees to perform tasks willingly,efficiently and competently. A frame work that can be used is POLC(Plan,Organise,Lead,Control)

Plan

Setting up goals and objectives while understanding the challenges the business may face to forecast future business conditions and being aware of the environmental circumstances that impact on a business. There are three key levels of planning. Strategic planning, Tactical Planning, Operational Planning

Organise

Organising and arranging the framework that the plan will work within. This includes distributing the resources and organising people according the plan. The aim is to maximise the returns with minimum expenditure.

Lead(Leader)

Directing, influencing, motivating, inspiring others to perform and work towards a common goal. They must be able to know who they want to lead and motivate and be able to communicate.

Control

Controlling is the process of ensuring performance follows the plan by　comparing results with set goals.It involves three steps: setting standards, monitoring performance, and taking corrective actions if results deviate from the plan.

Strategic Planning

The process of determining a desired future and planning steps to acheive them. It is generally a plan for the entire business and shows the long frame. Often based on the fundamental reason for the business’s existence linked to its strategic documents.

Tactical Planning

A blueprint for the strategic planning. A short to medium term plan over one to three years. Includes steps or tactics needed to acheive the goal defined in the strategic planning.

Operational planning

Sets out the specific actions required to acheive strategic and tactical planning. It provides a clear and detailed picture of what needs to be acheived based on where we are now,where we want to be, how to get there, and how to measure the progress. It links the strategic and tactical planning.