FIBM - chapter 1 and 2 words

In the past decade, information systems and technologies have made it possible for managers to use ... data from the marketplace when making decisions. 

real-time

In developing and emerging countries, …. and …. are the primary means of access to the internet

phones, tablets

Supply chains have become more fast-paced, with companies of all sizes depending on ... inventory to reduce their overhead costs and get to the market faster. 

just-in-time

... consists of the detailed, preprogrammed instructions that control and coordinate the computer hardware components in an information system. 

computer software

... workers actually produce the product and deliver the service. 

production

... means that work takes place in a global workshop as well as within national boundaries. 

space shifting

A ... describes  now a company produces, delivers, and sells a product or service to create wealth.

business model

The challenge for your business is to avoid markets for goods and services that can be produced ... mush less expensive. 

offshore

... refers to business being conducted continuously, 24/7 rather than the narrow "work day" time bands fo 9AM to 5 PM.

time shifting

... assets are those assets required to derive value from a primary investment. 

complementary

The ... (CSO) is in charge of information systems secu-rity for the firm and is responsible for enforcing the firm’s information security policy.

chief security officer

A ... constitutes the principal liaisons between the information systems groups and the rest of the organization. It is the ...’s job to translate business problems and requirements into information requirements and systems. 

systems analyst

Firms use ... systems to help manage relationships with their suppliers. These systems help suppliers, purchasing firms, distributors, and logistics companies share information about orders, production, inventory levels, and delivery of products and services so they can source, produce, and deliver goods and services efficiently. The ultimate objective is to get the right amount of their products from their source to their point of consumption in the least amount of time and at the lowest cost. These systems increase firm profitability by lowering the costs of moving and making products and by enabling managers to make better decisions about how to organize and schedule sourcing, production, and distribution. 

supply chain management

IT ... includes the strategy and policies for using information technology within an organization. It specifies the decision rights and framework for accountability to ensure that the use of information technology supports the organization’s strategies and objectives. How much should the information systems function be centralized? What decisions must be made to ensure effective management and use of infor-mation technology, including the return on IT investments? Who should make these decisions? How will these decisions be made and monitored? Firms with superior IT governance will have clearly thought out the answers.

governance

Firms use ... systems to help manage their relationships with their customers. ... systems provide information to coordinate all of the business processes that deal with customers in sales, marketing, and service to optimize revenue, customer satisfaction, and customer retention. This information helps firms identify, attract, and retain the most profitable customers; provide better service to existing customers; and increase sales.

customer relationship management

... is the use of social networking platforms, including Facebook, Twitter, and internal corporate social tools to engage their employees, customers, and suppliers. 

social business

Among Business Intelligence Systems, ... focus on problems that are unique and rapidly changing, for which the procedure for arriving at a solution may not be fully predefined in advance.  Although ... use internal information from transaction-processing systems and management information systems, they often bring in information from external sources, such as current stock prices or product prices of competitors.

decision-support systems

... firms required lower-level employees to carry out
orders without asking too many questions, with no responsibility to improve processes, and with no rewards for teamwork or team performance.

command and control

 There are four major ... applications: enterprise systems, supply chain management systems, customer relationship management systems, and knowledge management systems. Each of these enterprise applications integrates a related set of functions and business processes to enhance the performance of the organization as a whole.

enterprise

 The ... (CDO) is responsible for enterprise-wide governance and utilization of information to maximize the value the organization can realize from its data. 

chief data officer