Configuration Management and Continuous Practices

A set of vocabulary flashcards based on the key concepts from the lecture notes.

Configuration Record

A record containing the details of a configuration item (CI), documenting the lifecycle of a single CI.

Configuration Management Database

A database where configuration records are stored.

Continual Improvement Practice

The practice of aligning an organization's practices and services with changing business needs through ongoing identification and improvement.

Continuous Deployment

An integrated set of practices and tools used to deploy software changes into the production environment after passing automated tests.

Continuous Integration/Continuous Delivery

An integrated set of practices and tools used to merge developers' code, build and test software, and package it for deployment.

Control

The means of managing a risk, ensuring that a business objective is achieved, or that a process is followed.

Cost

The amount of money spent on a specific activity or resource.

Cost Centre

A business unit or project to which costs are assigned.

Critical Success Factor (CSF)

A necessary precondition for the achievement of intended results.

Culture

A set of values shared by a group, including expectations about behavior, ideas, beliefs, and practices.

Customer

The role that defines the requirements for a service and takes responsibility for the outcomes of service consumption.

Customer Experience (CX)

The sum of functional and emotional interactions with a service and service provider as perceived by a service customer.

Dashboard

A visual layout displaying key performance indicators and metrics for monitoring and managing services.