MANA Chapter 7

Stress Trajectory

• Stressor: person, event, or demand that triggers stress response

• Distress (Strain): adverse psychological, physical, behavioral, an organizational consequences that may occur as a result of stressful events

Approaches to Stress

• Homeostatic; result of an external demand upsetting body's homeostasis (equilibrium)

• Cognitive Appraisal: person’s cognitive appraisal of a person or event as stressful; if not event itself, how we think about it

• Person-Environment Fit: there is a mismatch between a person’s skills and the demands of their jobs or social roles

• Psychoanalytic: comes from the discrepancy between a person’s ego-ideal and their self-image

Stress Response (Strain)

1. begins with a release of chemical messengers like adrenaline into bloodstream

2. activates sympathetic nervous system & triggers mind-body changes to prepare for “fight or flight” increased heart rate and heightened senses

Sources of Stress (Role Conflict)

• Intra: tasks demands like job design, working conditions, workload, and role demands like role ambiguity, conflict, overload

vs.

• Inter Role Conflict: poor relationships with colleagues or supervisors

• Work Family Conflict and Spillover: martial problems, childcare issues, elder care

Types of Stress

• Eustress: positive; energizing and motivating

• Distress: negative; can cause variety of problems like psychological, medical, behavioral

Characteristics of Stress

• Situational

• Dispositional

Job Insecurity

N/A

E-Stress

ex. zoom fatigue

Emotional Labor

N/A

Why do we care about Stress?

relationship between stress and performance (Yerkes-Dodson Law)

Burnout

• Emotional Exhaustion

• Depersonalization

• Reduced Personal Accomplishment

Preventing Stress

Preventative stress model

• Primary, Secondary, Tertiary

Types of Well-Being

N/A