COMMUNITY PHARMACY DEVELOPING COMPETITIVE ADVANTAGES

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44 Terms

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Pneumonia

is an infection that inflames the air sacs in one or both lungs. The air sacs may fill with fluid or pus (purulent material), causing cough with phlegm or pus, fever, chills, and difficulty breathing

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Hepatitis B

an infectious disease caused by the hepatitis B virus that affects the liver.

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National Health Insurance Act of 2013

a law

that expands the national health insurance scheme,

PhilHealth

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end of June 2013, President Benigno Aquino III

National Health Insurance Act of 2013

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Pneumonia

principal cause of

vaccine-preventable death.

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“PEGASSIST Easy Access Plan

Program helps the patients receive peg-interferon alfa-2a medication at a

discount of up to 52%.

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COST LEADERSHIP

the objective is to become

the lowest-cost producer. This is achieved through large-scale production where companies can exploit economies of scale

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DIFFERENTIATION

company’s products or services are differentiated from that of its competitors.This can be done by delivering high-quality products or services to customers or innovating products or services.

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DIFFERENTIATION

If a company is able to differentiate successfully, the company would be able to set a premium price on its products or services.

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Cost-focus

Lowest-cost producer in a narrow

market segment

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Differentiation-focus

Differentiated

products/services in a narrow market segment

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Cost-focus

Differentiation-focus

The focus strategy also has two variants;

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PRODUCT

Quality

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PRODUCT

Image/Branding

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PRODUCT

Features/Variants/Mix

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PRODUCT

Support/Customer service

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PRODUCT

Use occasion

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PRODUCT

Availability

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PRODUCT

Warranties.

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PROMOTION

Marketing communications Personal promotion

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PROMOTION

Sales promotion

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PROMOTION

PR

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PROMOTION

Branding

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PROMOTION

Direct marketing

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PRICE

Positioning

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PRICE

Discounts

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PRICE

Credit/Payment methods

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PRICE

Free or value-added elements.

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PLACE

Trade channels and industry conferences Sales support

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PLACE

Channel number

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PLACE

Segmented channels.

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PEOPLE

Individuals on marketing activities

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PEOPLE

Individuals on customer contact Culture/image

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PEOPLE

Training and skills

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PEOPLE

Remuneration

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PROCESS

Customer focus

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PROCESS

Business-led

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PROCESS

IT-support

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PROCESS

Design features

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PROCESS

Research and development.

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PHYSICAL EVIDENCE

Online experience

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PHYSICAL EVIDENCE

Product packaging

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PHYSICAL EVIDENCE

Sales/staff contact experience of brand

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Advertising

is the attempt to influence the buying

behavior of a customers or clients with a persuasive selling message about products and/or services.