6. Remedies for Goods (OIR)

Remedies under CRA 2015

If goods do not conform to the contract because of a breach of any rights under the CRA 2015, specific remedies are available to the consumer.

Short-term right to reject (s.20)

Consumer can reject goods within 30 days and is entitled to a full refund.

Right to repair or replacement (s.23)

If the consumer does not exercise the short-term right to reject, they can request a repair or replacement.

Right to price reduction or final rejection (s.24)

If, for any reason, repair/replacement is unsatisfactory, consumer can request a price reduction or reject the goods entirely.

Presumption of fault within 6 months (s.19(14) & (15))

If a breach of statutory rights (e.g faulty goods) arises within 6 months of delivery, it is presumed the fault was present at delivery; the trader can seek to prove otherwise.

Burden of proof after 6 months

If a fault develops after the first 6 months, the burden is on the consumer to prove that the product was faulty at the time of delivery.