AICE BUSINESS C10 REAL

Leader

Someone who leads or commands a group.

Characteristic of a good leader

Foresight.

Adaptability

Another key characteristic of a good leader.

Customizes their approach

A third characteristic of a good leader.

Difference between a good leader and a good manager

Leaders motivate towards the goal; managers set the goal/objective.

Relationship between leadership and management

They go hand in hand but are not the same.

Manager's view vs. Leader's view

Manager – short-range view; Leader – long-range view.

Leadership lesson from Ted Devine

Demonstrated having complete control upon the office.

Leadership lesson from Jeff Weiner

Acknowledging small accomplishments by employees.

Leadership lesson from Tony Hsieh

Imprinting his personality all over the company.

Factor affecting leadership style

Attitude of managers.

Another factor affecting leadership style

Amount of time available for consultation and participation.

Categories of management roles

Interpersonal, Informational, Decisional.

Interpersonal Role

Working with people inside and outside the business.

Informational Role

Collecting and distributing data/information to employees.

Decisional Role

Resource allocation, delegation, and expansion roles to organize and develop the business.

Figurehead role

Symbolic leader handling duties of public relations.

Leader role

Motivates employees; trains managers and staff.

Liaison role

Links managers and leaders of other divisions.

Monitor role

Collects data relevant to business operations.

Disseminator role

Sends internal data and information to staff.

Spokesperson role

Communicates information about the business to external sources.

Entrepreneur role

Looks for new opportunities to develop the business.

Disturbance Handler role

Responds to risky or threatening situations.

Resource Allocator role

Decides budget allocation and physical resources.

Negotiator role

Represents the business in negotiations.

Director

Senior manager elected by shareholders; delegates within department, recruits senior staff, and meets objectives.

Manager

Directs, motivates, and disciplines staff members in their department.

Supervisor

Appointed to watch over others’ work; leads a team but doesn’t make decisions.

Worker’s Representative

Elected by workers; discusses common concerns with managers.

Democratic leader

Promotes active worker participation in making decisions.

Drawback of the Democratic style

Time-consuming.

Autocratic leadership

Gives little information to staff and has one-way communication.

Drawback of the Autocratic style

Demotivates staff.

Paternalistic leadership

Listens, explains, and consults with workers but does not allow them to make decisions.

Drawback of the Paternalistic style

Disappointment or disillusionment.

Laissez-faire leadership

Means 'let them do it'.

Drawback of the Laissez-faire style

Poor decision making.

McGregor’s Theory X and Y

Not types of workers.

Theory X managers believe

Workers dislike work, avoid responsibility, and are not creative.

Theory Y managers believe

Workers enjoy work, gain satisfaction from it, accept responsibility, and are creative.

Informal Leaders

Have no formal power but have respect.

Emotional Intelligence (EI)

Manager’s ability to understand emotions of themselves and others.

Measurable EQ

Higher emotional intelligence leads to a higher Emotional Quotient.

Benefit of appointing a person with a high EQ

They can effectively make decisions, manage others, and improve performance.