Competencies & Imperatives

Communication

• Convey info in à compelling and inspiring manner

• Understand listener needs and tailor communication

• Be direct and straightforward

• Check for comprehension

Customer Focus

• Actively pursue solutions that anticipate internal and external customer needs

• Get first hand customer info to improve products and services

• Create optimal customer experience

Influence

• demonstrate personal leadership

• motivate and inspire others to think differently

• navigate through the organization to get things done, using formal and informal channels

• anticipate needs of others

Job specific skills

• Demonstrate proficiency in knowledge, skills, and insight required in your role

• avoids, overcomes, or mitigates risk

Judgment

• Incorporate prior experience, stakeholder needs and learnings into decision making

• Balance facts, priorities, constraints, and alternatives with common sense and intuition

• Deal with ambiguity and cut through distractions to discern core priorities

• Anticipate the emotional need and reactions of others

Lives the values

• holds self and others accountable for demonstrating the values in all interactions

• excellence and do the right thing

Problem solving

• apply sound inquiry and analysis to make recommendations and decisions

• ground assertions in unassailable days

• generate and drive practical solutions that solve problems

• leverage existing work and ideas; doesn’t reinvent the wheel

Results focused

• Works efficiently and effectively to achieve outcomes

• focuses on what matters and owns decisions

• identifies opportunities for integrated thinking across teams and departments

• pursue best possible results

• Execute

Teamwork

• collaborate and partner within and beyond one’s team

• is sought out by others for advice and solutions

• places team goals above own goals

• seems out and considers diverse POVs

Imperative #1

Build the next gen core banking ecosystem

Imperative #2

Operate like a SaaS software solutions organization

Imperative #3

Lean in to advancing enterprise tech imperatives

Imperative #4

Elevate and evolve our talent

Imperative #5

Create a culture of winning together