IT - LO4
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8 Terms
Interpersonal skills
Communication
Active listening
Teamwork
Eye contact
Questioning skills
Closed questions
Open ended questions
Probing questions
Evaluating questions
Verbal skills
Group discussions
Concise language
Appropriate volume
Tone of voice
Non-verbal skills
Grammar
Punctuation
Spelling
Barriers to communication
Distractions
Not speaking the same language
Noises
Lack of concentration
Appropriate use of language
Formal
Informal
Non-technical
Technical
What do industry certifications do
They provide specific qualifications that jobs may require you to have before applying
Personal attributes
Decisiveness
Determination
Dependability
Punctuality
Problem solving
Planning and organisation skills
Teamwork
Time management
Written and numerical skills
Independence
Respect
Leadership
Self-motivation
Note 
Flashcards (20)