Lecture Notes on Service Value System

Flashcards covering key concepts from the lecture notes on service management and value systems.

real-time graphical representation

A visual display of data that updates instantly as new data is available.

value chain activity

Ensures services are delivered and supported according to agreed specifications and stakeholders' expectations.

demand

Input to the service value system based on opportunities and needs from internal and external stakeholders.

deployment

The movement of any service component into any environment.

deployment management practice

The practice of moving new or changed hardware, software, documentation, processes, or any other service component to live environments.

design and transition

Activity ensuring products and services continually meet stakeholder expectations for quality, costs, and time to market.

design thinking

A human-centered approach used by designers to solve complex problems and find solutions that meet organizational and customer needs.

development environment

An environment used to create or modify IT services or applications.

DevOps

An organizational culture that aims to improve the flow of value to customers, focusing on culture, automation, Lean, measurement, and sharing (CALMS).

digital transformation

The evolution of traditional business models to meet the needs of empowered customers, with technology as an enabler.

disaster

A sudden unplanned event causing great damage or serious loss to an organization, impacting critical business functions.