People in business

3 types of communication

3 types of communication

1. verbal

2. written

3. non-verbal

Verbal

Communication through listening

E.G. Face to face, video call

Written

communication through reading

E.G. Emails, Text messages, Business letters

Non-verbal

communication through observation and inference

E.G. Facial expressions, Gestures

Why is good communication important?

increased worker motivation, improved efficiency etc.

What can be some barriers to communication

the use of jargon, too many layers in the business hierarchy

Types of employment

• Full-time

• Part-time

• Job-share

• Seasonal

Full-time

The employee works for the business with a set salary all through the year, they normally work over over 40 hours a week

Part-time

The employee works for the business for a limited time (possibly filling in for a worker who is unable to work for a limited amount of time - like maternity leave) they usually work less than 30-35 hours a week

Job-share

Two employees share the same job and split the workload, they will work the same amount of hours as a full-time employee but it will be split between the two.

Job description

describes the role and duties the potential employee is expected to perform

Person specification

shows the specific qualities and personal characteristics the prospective employee should possess

CV/resume

written by the prospective employee, allowing them to outline their education, skills and experience in the best possible light. There is no set template for a CV/resume.

Internal recruitment

comes from within the business, e.g. a promotion or transfer

External recruitment

New employee is appointed from outside the business

Shortlisting

The process of selecting prospective candidates for interview is called shortlisting, and those candidates that are on the short list will then be asked to an interview, after which a candidate will be appointed.

On-the-job training

training whilst working for the business

Off-the-job training

training whilst not working for the business

Different sectors within a business

1. human resources (HR)

2. finance

3. marketing

4. production

Human recources

Otherwise known as HR, responsible for employee welfare and the hireing process of new employees

Finance

Responsible for the businesses money and payment

Marketing

Responsible for promoting the business

Production

Responsible for designing and creating the products/services the business is selling