Intro to Interpersonal Communication

The shared, universal meaning of a word that is understood broadly within society is governed by which of the following? 

denotative definitions

(t or f) Effective personal communication is concerned with an individual’s attainment of a desired personal outcome.  

true

The study of intrapersonal communication involves, in part, the biological and neurological underpinnings of effective communication. 

true

Which of the following is not a characteristic of communicative competence?

The ability to dominate a conversation by controlling who speaks when

Which of the following statements accurately characterizes communication competence?

Competence balances social appropriateness and personal effectiveness

Prior research has established a connection between an individual’s mental health and their physical health.  

true

Society has developed a universal standard for communicative competence that all speakers of a language must follow.  

false

Which of the following is not a primary reason to study communication? 

Communication is an innate skill, we are born with it, and it is just something that we do

Amy’s 14-month-old daughter Robin is learning to talk. She recently learned to say the word “cookie.” Yesterday at lunch, Robin looked at Amy, smiled, and said, “cookie.” What communication need was Robin expressing when she requested a cookie?

practical

Individuals raised in high communication-oriented families are more likely to have worse relationships than individuals raised in low communication-oriented families. 

False

Which of the following helps individuals build and maintain relationships?

All of these help build and maintain relationships

Communication occurred even when the receiver did not fully comprehend the message sent by the source.

false

Because the same environmental information is available to everyone present, the process of perception is universal, meaning that every individual experiences the same situation in the same way.

false

Interpersonal communication skills are innate, meaning that one cannot improve upon them. You either have them or you don’t.

false

The process of perception involves all five senses – sight, hearing, smell, taste, and touch.

true

Which type of interpersonal communication model views communication as a one-directional transmission of information from a source or sender to some destination or receiver?

action model

At lunch, Patrick’s girlfriend was busy telling him all about her new job. From time to time, he replied, “uh huh,” as she continued to talk about her morning. What kind of feedback did Patrick provide?

ambiguous feedback

What is the first stage of perception?

attending

A sender’s thoughts, feelings, perceptions, and past experiences all influence how they construct an encoded message.

true

Which of the following is not a type of action model?

Osgood and Schramm Model

An individual’s self-concept consists of self-image, self-worth, and the ideal-self.

true

Which of the following is not true about the ideal-self?

The ideal-self is the same thing as the real-self

Which attachment style do individuals exhibit when they view themselves as worthy of love, but generally believe that others will be deceptive and reject them in interpersonal relationships?

dismissing attachment

Intrapersonal communication exists within an individual’s self or mind and is an entirely internal phenomenon.

false

Intrapersonal communication exists within an individual’s self or mind and is an entirely internal phenomenon.

false

Communication apprehension is the fear or anxiety associated with either real or anticipated communication exchanges with another person or persons.

true

Ron had a horrible day at work after learning that his sales figures were the lowest of everyone in the office. Ron’s self-esteem was influenced by which kind of evaluation?

objective evaluation

A reciprocal relationship exists between self-esteem and communication, each influencing the other.

true

What is an individual’s ability to perceive, understand, manage, and use emotions called?

emotional intelligence

Dogmatism is the inclination to believe one’s point-of-view as undeniably true based on faulty premises and without consideration of evidence and the opinions of others.

true

Which rules govern how individuals use language to interact with other people?

pragmatic rules

Which of the following does not accurately reflect how an individual’s name influences other people’s perceptions?

Gender-neutral names (e.g., Sam, Alex, Corey) are free of cultural or ethnic associations

Colloquial language is comprised of formal language, advanced vocabulary words, and specialized language, all of which suggest that the speaker is a college graduate.

false

For an individual to be an effective communicator, they must be able to make linguistic choices specific to the needs of different people.

true

What is it called when a word’s definition is subjective, incorporating a word’s emotional impact?

connotative meaning

Language exists on a continuum ranging from concrete representations of a tangible object to abstract representations of ideas or concepts existing only in an individual’s mind.

true

Which function of language is used to explore and investigate the world, solve problems, and learn from your discoveries and experiences?

Heuristic functions

Which theory suggests that language impacts perceptions by showing a culture’s worldview?

Sapir-Worf hypothesis

Which of the following is a required behavior when checking for understanding?

Listening

Martha started a new medication and was not feeling quite right. So she called the pharmacist to express her concerns and ask a few questions about the medication’s side effects. This is an example of instrumental functions of language.

true

Unlike verbal communication, nonverbal communication is free from ambiguity.

false

Unlike verbal communication, nonverbal communication is free from ambiguity. 

false

What role does touch play in interpersonal relationships?

Touch plays all of these roles in interpersonal relationships

Which of the following occurs when an individual evaluates another’s behavior using their internal tendencies rather than external factors?

attribution error

Nonverbal communication is a skill that requires practice.

true

Eric kept telling the cashier “um….” while he thought about what he wanted to order next. This is an example of a dysfluency.

true

What is the study of communication pertaining to physical space called? 

proxemics

Just as Mark took a bite of his sandwich, his wife asked him what time they had to leave for the airport. Mark held up all five fingers on his hand, and his wife replied, “great, that gives me time to run back to that bookstore we saw on the corner.” Which function of nonverbal communication did Mark demonstrate?

Substituting

Last summer Erin got a small tattoo of a butterfly on her forearm. When she is at work at the local hospital, she doesn’t want to give patients the wrong idea. So, she makes sure her coat sleeve covers up the tattoo. What kind of nonverbal communication is Erin concerned about?

Artifacts

Which of the following outcomes is not associated with the use of nonverbal immediacy behaviors in health care settings?

Hospital performance reviews

The goal of mindful intercultural interactions is to be present in a nonjudgmental way.

true

Many stereotypes are based on ignorance about another’s culture.

true

Simply belonging to a cultural group means all individuals within that culture are identical. 

false

Characteristics of a culture that values being self-reliant and self-motivated, believes in personal freedom and privacy, and celebrating personal achievement are characteristic of which of the following?

Individualism

An individual’s use of language is completely independent of one’s culture.

false

During interpersonal interactions, which type of face occurs when one is concerned for both interactants and the relationship?

mutual-face

The degree to which an individual views the world from their culture’s perspective while evaluating different cultures according to their culture’s preconceptions resulting in feelings of dislike, mistrust, or hate for cultures deemed inferior is called what?

Ethnocentrism

Which of the following characterizes the extent to which a culture, as a whole, is fearful of ambiguous and unknown situations?

Uncertainty avoidance

What term refers to the informal guidelines outlining the types of social behavior that are acceptable or proper within a specific culture?

Norms

An established language, religion, behavior, values, rituals, and social customs within a society reflect what type of culture?

Dominate culture

Senses, age, health, hunger, and biological cycles are examples of what kind of perceptual influence?

Physiological

What is the last stage of the HURIER Model of Listening?

Responding

Many people do not use just one listening style, rather, they use a combination of different listening styles.

true

Leticia hated public speaking. She often became nervous and had butterflies in her stomach. However, when it was her turn, she projected confidence, and no one would have guessed how anxious she was beforehand. What type of self is her anxiety an example of?

Hidden self

Gary loves watching late-night comedy as a way to relax, unwind, and have a good laugh. What aspect of listening is Gary demonstrating?

Appreciative listening

Which listening response enhances psychological, physical, and relational health?

Supporting

Which term accurately defines the passive and physiological process in which an individual continuously perceives sound by detecting vibrations through the ear?

Hearing

One’s perceptions influence how one decides to listen.

True

Which listening response enhances psychological, physical, and relational health?

Supporting

Listeners who choose to remain neutral remain silent, sending no message to the speaker.

False