Chapter 7 The Helping Process

The Helping Process

Motivational Interviewing

A method that helps clients explore and resolve ambivalence, aiming to effect behavioral change.

Phases of a Crisis

The stages that individuals experience during a crisis, which typically include: pre-crisis, crisis event, post-crisis, and resolution.

Crisis Intervention

A set of techniques used to support individuals in a crisis to help them regain control and move towards resolution.

Resolution-Focused Brief Therapy

A therapeutic approach that emphasizes solutions and strengths rather than problems.

Helping Process

The method through which human service professionals assist clients, characterized by building trust and a supportive relationship.

Bi-directionality in Helping Relationships

The concept that both the helper and the client influence each other within the helping relationship.

Cultural Competence

The ability to understand, communicate with, and effectively interact with people across cultures.

Attending Behavior

Nonverbal actions by the helper that indicate active engagement, such as eye contact and body posture.

Responsive Listening

A listening technique where the helper pays attention to both verbal and nonverbal messages from the client.

Nonverbal Messages

Communication conveyed without words, including body language, gestures, tone of voice, and facial expressions.

Empowerment

Helping clients gain control over their lives by increasing their ability to make choices and decisions.

Termination of Services

The conclusion of the helping relationship, ideally occurring when the client has met their goals.

Client Strengths

The individual qualities or resources clients possess that can assist in addressing their problems.

Helper Characteristics

The personal attributes of the helper that contribute to establishing a successful helping relationship, such as trustworthiness and empathy.

The 4 Cs of Culture

A framework to guide culturally sensitive conversations: "What do you call your problem?"; "What do you think caused your problem?"; "How do you cope with your condition?"; "What are your concerns regarding the condition and recommended treatment?".

Challenging Clients

Clients who exhibit resistance, non-compliance, or behavioral difficulties that complicate the helping process.

Silent Client

A client who remains quiet in sessions, which can pose challenges for helpers in understanding their needs.