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advertising
a paid form of communication delivered to consumers by a product marker or seller
advertiser
a financial and business counselor, not a behavior monitor
agent
the legal representative of an athlete or celebrity
agent contract
an agreement which an athlete or celebrity allows a person or agency to act as a representative in marketing his or her ability and name
algorithm
a detailed set of instructions on how to sort data
Anthology series
a TV series that has different cast, setting, and story line each season
Applied Research
focus on solving a specific problem
Art-House movies
typically independent films that are outside the commercial mainstream of blockbuster films and draw smaller audiences
autocratic leader
a take-charge person who does not seek the input of team members
ad campaign
a promotional plan that combines selling, advertising, public relations, and the use of different media to research the target market
affiliate
an independent broadcaster that contracts with larger national networks for programming
ancillary product
a product related to or created from the core product
amateur athlete
a person who does not get paid to play a sport
bait and switch
occurs when a product that is advertised at a low price is "out of stock" so the salesperson tries to sell customers a higher-priced alternative
Balance Sheet
a statement that shows the company's assets (items of value, including, cash, property and equipment) and its liabilities (amounts owed for purchases made on credit and loans) at a specific point in time
Benefit derived
the value people believe they receive from a product or service
Big data
the extraordinary amount of data that is being collected and stored for marketing purposes
Blue-chip athletes
high-prospect athletes who have exceptional athletic ability and who demonstrate good character and leadership qualities on and off the field
Body Language
non-spoken signals
booking agent
a firm that contracts with the venue on behalf of the performers
box office
income from ticket sales
Brand
the name, symbols, logo, words or design for a combination of these element(s) that identifies a product, service or company
brand equity
the value a brand has beyond its actual functional benefits
brand extension
the development and introduction of new products that expand the brand and take advantage of the recognition and image of an established brand name
brand identity
a consistent image or feeling that consumers recognize when encountering the brand
brand mark
a brand name and symbol
brand name
a word or words, letters or number representing a brand that can be spoken
Break even point
minimum sales required to cover al the expenses or organizing, promoting and running the event
brick and mortar store
a retail business with a physical location or store site
bundle pricing
selling several items as a package for a set price
Broadband
high-speed Internet services
Broadcast Flags
digital bits that can be embedded in digital programming to prevent programs from being recorded and distributed
Budget
a detailed projection of financial performance for a specific time period
Business Cycle
refers to the ups and downs of the economy, also known as the economic cycle
Business Plan
a forma, written document that provides the details for a proposed new business
Business goods
goods purchased by organizations for use in their operations
Cable Bundle
a group of TV channels sold as a package for one monthly price by TV subscription services
Cafeteria Plan
a benefit plan in which employees pick and choose from various benefit options to best meet their needs
Capital
a company's wealth in the form of money or property
Cart-reminder email
an email reminding a customer of his or her incomplete purchase left in an online shopping cart
Cartel
an organization of independent businesses formed to control production, pricing and marketing of a product
Censorship
the act of altering or editing media that is considered objectionable
census
a study that counts everyone in the research population
Channel of Distribution
include all of the businesses through which products or services pass on the way to the consumer
Clarification
offering back an interpretation of the meaning of the message, as understood by the listener and than asking questions to make things clearer
Client-side researchers
in-house staff researchers who also work with external research agencies
Club Seats
premium stadium seats usually located outdoors that provide a source of high revenue
Cohesion
the act or state of working, uniting, or sticking together
Cohort
a group of people who share certain characteristics
Co-Branding
a branding strategy that combines one or more brands to increase customer loyalty and sales for each product
Cold calling
involving contacting potential customers at random without researching the customer's needs first
Collective bargaining
occurs when a group of employees join together as a single unit to negotiate with employers
Collective Bargaining Agreement
when the players' association and the entertainment industry unions negotiate an employment contract with the owners or management
commercialization
process that involves producing and marketing new products
comparative advantage
the capability to produce products or services more efficiently and economically than the competition
competition
as a characteristic of free enterprise, the struggle among companies for consumers
concessions
snack-bars that sell refreshments such as popcorn, soda and candy
consumer loyalty
consumers' attitude that occurs when they are happy with a company and become repeat consumers
consumers
people who use products
convergence
the overlapping of product promotion
consumer sales promotion
when a sales promotion is direct at the final consumer
contingency planning
the preparation for an unexpected emergency
contract
an agreement enforceable by laws that details the transactions of business between two or more people
convergency analytics
the process of organizing data from multiple sources into usable information
copy
words to be spoken or printed in an ad, to convey their message
copyright
legally protects the unique work of the originator from use by others without permission
corporate sponsorship
using the name of a product or business as part of the name of an event venue
core product
the main product, such as sports event, movie, stage show or book
corporation
a form of business in which ownership is represented by shares of stock
cost-per-thousand (CPM)
when the cost effectiveness of a specific media is evaluated based on the cost of each exposure to an add divided by its reach in thousands
cost plus pricing
pricing products by calculating all costs and expenses and adding desired profit
culture
the shared history, beliefs, customs and traditions of a group of people that distinguishes them from another group
customer management
building a customer base and carefully scheduling time spent with customers
customer service gap
the difference between customer expectations and the service that is actually received
customer's lifetime value
a calculation of the estimated profit the business will earn from the customer
crossover
an expansion of the popular appeal of an artist or work by achieving success in another market or style
cross-promotion
any form of communication through which one industry relies on another industry to promote its products
cross-selling
the method of selling the customer additional related products tied to one name
data-driven decisions
decisions based on data and analysis rather than experience and intuition
data interpretation
finding meaning in data
data mining
using technology to "dig up" data
democratic leader
a leader who involves team members in the decision-making process
Demographics
shared characteristics of a group such as age, marital status, gender, ethnic background, income level and education level
differentiation
when a product is customized to appeal to different markets
direct channel
the path a product takes without the help of any intermediaries between the producer and consumer
direct economic impact
the total amount of new spending resulting from an event or attraction
discretionary income
the amount of money individuals have available to spend after paying for the necessities of life and other fixed expenses, such as housing and car payments
disruptive technologies
new technologies that change existing forms of communication channels
distribution
the locations and methods used to make products available to customers
economic impact
the effect produced by decisions that are made y consumers and businesses
economic market
all of the consumers who will purchase a product or service
economic utility
the amount of satisfaction a person receives from the consumption of a particular product or services
economics
the study of how goods and services are produced, distributed and consumed
ecotourism
responsible travel to natural areas that conserves the environment and improves the wellbeing of local people
emotional purchases
when consumers spend with little thought during emotional highs or lows
endorsement
a well-known person's public expression of approval or support for a product or service
entertainment
some type of performance that people are willing to spend their money and spare time watching
entertainment marketing
the process of developing, promoting and distributing products or goods and services, to satisfying customers' needs and wants through entertainment or any diversion, amusement or method of occupying time
entertainment marketing
influencing how people choose to spend their time and money on entertainment
entertainment franchise
a series of films, programs or character portrayals planned to expand the characters activities in a series