Unit 9: Quality

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4 Terms

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Quality

to produce a good or a service which meets customer expectations.

2
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Quality control

the checking for quality at the end of the production process, whether it is the production of a product or service.

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Quality assurance

the checking for quality standards throughout the production process, whether it is the production of a product or service.

4
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Total Quality Management (TQM)

the continuous improvement of products and processes by focusing on quality at each stage of production.