Exam 2 Study Materials for Management Course

The Hackman and Oldham "Job Characteristics Model" notes that Skill Variety, Task Identity, and Task Significance are important for an employee's psychological state because:

They help the employee to experience the meaningfulness of work.

Job design is best described as:

Creating jobs in an organization that can be done effectively and efficiently while providing meaningful work for the employee.

A matrix structure groups jobs together

By function and division

Which of the following is NOT one of the four elements of Organization Design?

Reengineering

Which of the following is one of the four elements of Organization Design?

Job design

Organizational culture

Organizational structure

Among the listed job characteristics, which contributes most to an employee feeling responsibility for work outcomes?

Autonomy

With who(m) does the ultimate authority for decision making for incorporated business reside?

Shareholders

Organization Structure describes which of the following:

The delegation of authority and responsibility within an organization

The formal reporting relationships of employees to supervisors

The grouping together of jobs into work groups

Organization supports getting work "Done Well" by...

Identifying the key tasks the organization must complete to fulfill its mission and to achieve its goals

Creating organizational structure to coordinate/integrate workflows and to delegate authority and accountability

Grouping tasks into productive and meaningful jobs

Succession Planning includes the process of?

Identifying likely candidates for future openings in key positions

Employee training is?

Teaching employees the skills necessary to perform effectively in their current job.

Per the textbook, which of the following is NOT one of the three topics of Human Resources Management?

Performance Management

Per the textbook, which of the following is one of the three topics of Human Resources Management?

Human Resources Management Functional Activities

Strategic Human Resources Management

Human Resources Related Legal Compliance

Employee development is?

Preparing employees to take on additional responsibilities for future roles or expanded responsibilities in their current role.

Performance Appraisal & Feedback is a process of?

Employee evaluation and communication with the goal of providing timely and beneficial information to the employee on the value of the employee's contributions and opportunities for improvement.

Key aspects of Strategic Human Resources Management include all the following except?

Development of the Human Resources Department budget

Which of the following are Human Resource Management Functional Activities?

Recruitment and Selection

Compensation and Benefits

Training and Development

Performance Appraisal and Feedback

Recruitment & selection is the process for?v

Identifying, pursuing, and hiring qualified candidates to fill current and future available positions within the organization.

The PRIMARY benefit(s) of Employee Engagement for the employer is/are?

More willingness of employees to offer constructive suggestions

More willingness of employees to engage in training and self-development activities

Less absenteesim

Lower turnover

When measuring current levels of employee engagement, it is important to measure both employee attitudes and ________?

Employee behavior

According to AON Hewitt, organizations with high levels of Employee Engagement (72% or above) have _____% higher total shareholder return than the average company?

50%

Some of the PRIMARY benefits of Employee Engagement for the employee include (select the one best answer)

High-level of self-esteem and self-satisfacti

A typical approach for managing an Employee Engagement initiative includes all of the following steps except?

Benchmark Employee Engagement best practices at successful companies

Benchmark Employee Engagement best practices at successful companies

Proactive

Supportive of the organization, co-workers, and their work role

Appreciative

Highly positive

Employee Enagement is?

The state of mind the employee has towards their job and their employer, combined with the level of positive and productive behavior exhibited by the employee on behalf of the employer

Discretionay effort by employees includes?

Volunteering for additional work assignments

A series of steps or actions taken to convert a set of inputs into a set of outputs is the definition of ...?

A process

Which of the following is not a specific Performance Management Principle?

Legal and Statutory Compliance

A "Balanced Scorecard"...?

Provides measures of financial, customer, internal processes, and organizational capacity.

Provides a focus on both financial and non-financial objectives.

Was developed by Kaplan and Norton in the 1990's

Performance Management is the delivery of superior results through ongoing measurement, assessment, ... (fill in the remainder of this definition with the correct choice)

and evaluation and improvement of the organization

Which of the following approaches is important for embedding the Performance Management Principles into the organization?

Use of Experts and Training

Role of Leadership

Use of Proven Methodologies and Tools

The acronym "SIPOC" is short for...?

Supplier, Inputs, Process, Outputs, Customers

The Performance Management Principle "High - Performance Environment" specifically includes use of ...?

A "Process based view" of the organization

The three key elements of "Performance Management" are...?

BPM, Business Measurement, Assessment, and Evaluation, Business Improvement Methods & Tools

One way to measure "Leadership Effectiveness" is ...?

The satisfaction of primarily the subordinates who report to the leader

The concept of "Creating Value" in a negotiation is...?

Creating an outcome where both parties are better off than they would have been in a win-lose negotiation.

The first step in dealing with conflict in the workplace is to ...?

Assess whether the conflict warrants immediate action or not.

Behavior-Based Leadership Theory identified which of the two following PRIMARY categories of behavior?

Task-Oriented leadership and Person-Oriented Leadership

One of the ways that a manager can improve their skills as an effective communicator is to...?

Seek to demonstrate empathy, concern, and respect in conveying the message.

Identify the goals and intent of the communication.

Make messages clear, intelligible, and brief.

Leadership is defined as the ___________ over others (followers) as evidenced by the follower's motivation, loyalty, and ___________ in support of the leader's vision, goals, and/or direction

Influence ... high performance

Understanding the "Source of Power" in negotiations requires you, as a manager, to...?

understand your BATNA

Character Traits Leadership Theory was focused on...

Personal trains such as economic status of the leader

Psychological factors such as propensity to become angry

Personal traits such as gender