Aice Travel and Tourism Vocabulary

adventure tourism

Tourism involving travelers who participate in strenuous outdoor vacation travel, typically to remote places renowned for their natural beauty and physical attributes, involving hazardous activities.

Adjoining or Connecting Rooms

two guest rooms that are located next to each other and are connected by a locked door between them. May be booked together by request for one part, or booked separately by two separate parties.

all-inclusive

a resort that offers a complete package of vacation activities for one price, typically including meals, accommodations, entertainment and use of sports and recreational facilities.

Airport hotel

a lodging built to be convenient for travelers departing on early morning flights or for people not needing to go downtown to conduct their business.

Amtrak

long distance passenger train service company in the United States.

bed and breakfast

a small establishment emphasizing personal attention and offering individually decorated rooms with special character.

boarding pass

The document provided to the passenger to board the aircraft and claim a specific seat.

brick-and-mortar

refers to traditional travel agencies having real offices staffed by staff available to directly deal with customers, as opposed to online agencies.

Bullet train

high speed train, japan is known for them

Business Class

A class of service ranging between first class and coach in amenities; also known as executive class

business-related travel

Trips taken to visit clients, to general or training meetings within a company, and to industry conventions or trade shows

cabin

a bedroom on a ship

carrying capacity

Largest number of individuals of a population that a environment can support

Central Reservation System

a large reservation network linking many individual systems and 1-800 call centers

Charter

a specially scheduled flight reserved by a private group or tour operator.

coach

a class of service in the least expensive and most frequented compartment on an aircraft or train; sometimes called economy class

Community-based tourism

community managed and owned sustainable tourism that aims to share local ways of life and the community's natural and cultural resources with visitors

complementary

Products who are in support of one another as with peanut butter and jelly or the airlines and car rental firms because half of all cars are rented at airports.

Comps

favors in the form of money- drinks, or other services offered free usually to high rollers

concierge

a lodging staff member who's function is to provide information and other services to guests.

Convention and Visitors Bureau (CVB)

local promoters of the attractions of a destination

cultural tourism

heritage tours visiting historical and cultural sites

Commercial enterprise

a business that engages in buying and selling activities on a larger scale, for the purpose of making profit.

connecting flight

A flight that has a stop that requires the passenger to change planes

Consulate

a regional office of an embassy

consumer protection measures

intended to protect the interests of and promote better outcomes for consumers via protection from unfair or unjust conduct or unsafe/defective goods and services.

Deregulated

refers to a break from government regulation. In 1978, overbearing government rule-making was removed in the airline industry

destination parks

amusement parks whose main customer base originates from distant points and who tend to stay overnight near or within the facility

direct flight

a flight that had one or more stops at which the passenger does not have to change planes

disposable income

income remaining after spending on necessities

Domestic tourism

Tourism within the country of residency.

Dark Tourism

trips to the locations of former conflicts, such as battlefields and extinct concentration camps.

Ecolodge

a specialized type of ecotourism accommodations that is usually located in or near a protected area or other ecotourism venue and is managed in an environmentally and socioculturally sensitive fashion

electronic ticket

flight information stored in a computer but not printed on a conventional ticket; also called an "e-ticket"

Ecotourism

trips to experience the unspoiled natural environment and wildlife

embassy

the office of an ambassador who represents a nation in another country

exchange rate

the rate at which the currency of one nation can be exchanged for the currency of another

Eurostar

a fast train that travels between Britain, France, and Belgium using the Channel Tunnel

full service

Restaurants who provide waiter or waitress service.

full board

hotel where breakfast, lunch, and evening meals are included in the price but any drinks or snacks will cost you extra.

Frequent flyer or frequent guest program

a program that rewards repeat customers

Front Desk Manager

handles all functions of the front office and often supervises a team of workers

General Manager

responsible for several organizational activities

green card

permanent resident card or alien register card visa given to immigrants and refugees who enter the US legally

grievance

complaint filed by an an employee against employer

gastronomy

refers to eating customs.

Globalization

a movement that describes an idealized international marketplace where foods and services and capital flows freely across national borders without restriction.

half board

If you stay at a horse and have half board, your breakfast and evening meal are included in the price of your stay at the hotel, but not your lunch.

hostel

Dorm like accommodations, usually open to all ages and less expensive that some other types of lodging

hub

a major city with many flights in and out to all directions and designed to protect the airline operating there from competition.

human resources manager

staff member who managers that hotels employee benefits program and monitors compliance with laws that relate to equal opportunity in hiring promoting

inclusive tour package

combination having at least. two of the following elements; air, lodging, food, tours, ground transportation; assembled by your operators and sold to tourists by tour operators or travel agents

infrastructure

basic support facilities including water and utilities access, roads, transportation, and communication lines.

inventory

hotel rooms, airline seats, restaurant tables, cruise cabins, etc

inbound tourism

Non-residents traveling in the given country not exceeding 12 months.

International tourism

tourists who travel to a country other than that in which they have their usual residence, but outside their usual environment, for a period not exceeding 12 months.

Intangibility

T and T is a service industry; the service product is intangible when it cannot be easily evaluated or demonstrated in advance of its purchase

internal customers