E-Commerce

What is e-commerce?

Buying, selling, marketing, and supporting products/services online.

What are the main types of e-commerce?

B2B, B2C, C2C, E-Government, M-Commerce.

What is B2B e-commerce?

Online transactions between businesses.

What is B2C e-commerce?

Online transactions between businesses and individual shoppers.

What is C2C e-commerce?

Consumers selling to other consumers using third-party platforms.

What is M-Commerce?

E-commerce using mobile devices like smartphones.

What is Omnichannel?

Selling across multiple platforms for a smooth customer experience.

What is e-government?

Government services provided online to citizens, businesses, or other government bodies.

What are the three types of e-government?

G2C, G2B, G2G.

How does e-commerce increase customer reach?

It allows buying and selling from anywhere, anytime.

How does e-commerce reduce costs?

It reduces physical store expenses and automates tasks.

What is scalability in e-commerce?

The ability to handle more customers without large extra costs.

What does 24/7 access mean in e-commerce?

Customers can shop anytime without time restrictions.

What is omnichannel management?

Keeping inventory, marketing, and services consistent on all selling platforms.

Why is cybersecurity important in e-commerce?

To protect user data and prevent hacking and identity theft.

What is shopping cart abandonment?

When customers add items to cart but leave without paying.

What is order fulfillment?

The process of receiving, packing, and delivering orders to customers.

Why is competition high in e-commerce?

Because businesses from all over the world can compete online.

How is e-commerce used in manufacturing?

Companies use EDI to automate orders and supply chain communication.

How is e-commerce used in marketing?

Businesses use data analytics, gamification, segmentation, and affiliate marketing.

What is gamification marketing?

Using game-like features to engage customers.

What is market segmentation?

Dividing customers into groups based on age, location, income, etc.

What is affiliate marketing?

Paying others to promote your product and bring customers.

What are advertising cost models?

CPM, CPC, CPA, CPV.

What is the gig economy?

Freelance and temporary jobs done through digital platforms.

What are common online banking activities?

Checking balances, paying bills, transferring money, mobile deposits.

What are the three key components of a successful e-commerce model?

Community, Content, Commerce.

What makes a good e-commerce website?

Easy navigation, product info, customer support, secure checkout.

What is SEO in e-commerce?

Getting websites to rank higher on search engines to attract more visitors.