Communications Quiz 1

5 main skills to be a vet tech

Attitudes, skills and abilities, habits, knowledge, personality/character

what profession is predisposed to burnout?

veterinary profession

what defines a team

two or more people who interact dynamically, interdependently, and adaptatively toward a common and valued goal, have specific roles or functions, and have a time limited membership

what are the five characteristics of a team?

1. team structure

2. communication

3. leadership

4. situation monitoring

5. mutual support

what are the two types of leaders?

Designated and situational leadership

which of the five characteristics are used to help avoid burn out

mutual support

what leads to burn out?

loyalty to hospital and fear of going to a new hospital

what are the 3 outcomes of team competencies

knowledge, attitudes, performance

Knowledge…

…cognitions “think”

Attitudes…

…affect “feel”

Skills…

…behaviors “do”

What are the four components of a team?

1. client

2. core/contingency

3. coordinating/ancillary and support service

4. administration

MTS stands for

Multi-team system

Fill in the blanks

What are the strategies for involoving clients in their pet’s care?

◼ Provide clients with tools for communicating with their care team (provide contact info of hospital)
◼ Involve clients in key decisions
◼ Actively enlist client participation in monitoring at home (educate client to making right decision)
◼ Actively enlist client participation in nursing care at home

What are the clinical team responsibilities to a client

◼ Listen to clients and their families
◼ Assess clients’ preference regarding involvement
◼ Ask clients about their concerns
◼ Speak to them in lay terms
◼ Allow time for clients and families to ask
questions
◼ Give them access to relevant information

What is a core team

A group of care providers who work interdependently to manage a set of assigned patients from point of assessment to disposition

who has the most contact with the patient?

Core team members

what is a contingency team

a time-limited formedfor emergent or specific events and composed of members from various teams

provide an example of a contingency team

Helping with a non-critical patient when suddenly a patient enters CPA and needs someone for compressions (ER)

What is a coordinating team

a team compromising those work area members who are responsible for managing the operational environment that supports the core team

Give an example of a coordinating team

Receptionist who organizes appointments for the day

What is Ancillary services?

Provide direct task-specific, time-limited care to patients (specialty clinics/task specific)

Give an example of an ancillary service

cardiologists peerforming an echocardiogram (specialty clinics/task specific)

What are support services?

provide indirect service-focused tasks which help to facilitate the optimal health care experience for patients and their families (kennel workers/janitors)

give an example of a support service

kennel workers performing a routine clean in cage to keep environment clean and managing the hygeine of the environment

What is administration supposed to do?

Set tone for entire hospital and culture, hold ppl accountable, and defines each persons role

◼ Establish and communicate
vision
◼ Develop policies and set
expectations for staff
related to teamwork
◼ Support and encourage
staff during implementation
and culture change
◼ Hold teams accountable
for team performance
◼ Define the culture of
the organization
The Role of Administration is to…

Who is administration in corporate?

overall company

Who is administration in private practices?

Head vet-tech, practice manager, head vet, manager, etc