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Attribution theory
the theory that behavior is explained by attributing causes to internal dispositions or external situations
attribution
the process of explaining one’s own or others’ behavior
dispositional attributions
explaining behavior based on internal traits or personality
situational attributions
explaining behavior based on external circumstances
explanatory style (optimistic/pessimistic)
habitual way of explaining events; optimistic attributes bad events to temporary/external causes, pessimistic to stable/internal causes
actor/observer bias
tendency to attribute others’ actions to dispositions while attributing one’s own to situations
fundamental attribution error
tendency to overemphasize dispositional causes and underestimate situational causes for others’ behavior
self-serving bias
tendency to attribute successes to internal factors and failures to external factors
locus of control (internal/external)
degree to which people believe they have control over outcomes (internal) or outcomes are due to external forces
Person perception
process of forming impressions of others
mere exposure effect
increased liking for stimuli due to repeated exposure
self-fulfilling prophecy
belief that leads to its own fulfillment through influencing behavior
social comparison (upward/downward)
evaluating oneself by comparing to others; upward to those better, downward to those worse
relative deprivation
perception of being worse off compared to others
stereotype
generalized belief about a group of people
cognitive load
amount of mental effort being used in working memory
discrimination
unjustified negative behavior toward a group
prejudice
unjustified negative attitude toward a group
implicit attitudes
unconscious beliefs or associations about a group
just-world phenomenon
belief that people get what they deserve and deserve what they get
out-group homogeneity bias
perception that members of an out-group are more similar than they are
in-group homogeneity bias
perception that members of one’s own group are more similar than they are
ethnocentrism
belief in the superiority of one’s own ethnic group or culture
belief perseverance
tendency to hold onto beliefs even after evidence disproves them
confirmation bias
tendency to seek and favor information that supports existing beliefs
cognitive dissonance
psychological discomfort from holding conflicting thoughts, leading to attitude change
social norms
rules for accepted and expected behavior in a group
social influence theory (normative, informational)
normative influence to gain approval; informational influence to gain accurate understanding
persuasion
process of changing attitudes or beliefs
elaboration likelihood model
theory that persuasion occurs via central or peripheral routes
routes to persuasion (central peripheral)
central involves thoughtful processing; peripheral involves superficial cues
halo effect
tendency to let one positive trait influence overall judgment of a person
foot-in-the-door technique
persuasion method starting with small request to gain compliance with larger one
door-in-the-face technique
persuasion method starting with large request followed by smaller one
conformity
adjusting behavior or thinking to match a group
obedience
compliance with authority figures
individualism
prioritizing personal goals over group goals
collectivism
prioritizing group goals over individual goals
multiculturalism
recognition and respect for cultural diversity
group polarization
enhancement of a group’s prevailing attitudes after discussion
groupthink
mode of thinking where desire for harmony overrides realistic appraisal of alternatives
diffusion of responsibility
reduced sense of personal responsibility in a group
social loafing
reduced effort when working in a group
deindividuation
loss of self-awareness and restraint in group situations
social facilitation
improved performance on simple tasks in the presence of others
false consensus effect
overestimating how much others share one’s beliefs and behaviors
superordinate goals
shared goals that require cooperation between groups
social traps
situations where short-term rewards lead to long-term negative consequences
industrial-organizational psychologists
psychologists who study and improve workplace behavior and productivity
burnout
state of emotional, physical, and mental exhaustion due to prolonged stress
altruism
unselfish concern for the welfare of others