Chapter 7 - Oral Com

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21 Terms

1
nonverbal communication
messages expressed without words, such as body movements, facial expressions, eye contact, tone of voice, and so on
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2
expectancy violation
the proposition that nonverbal cues cause physical and/or emotional arousal, especially if they deviate from what is considered normal. people who consider a particular nonverbal violation to be positive may accommodate (respond similarly), but they are likely to compensate (respond with opposite or distancing behavior) if they find it unpleasant
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3
affect displays
facial expressions, body movements, and vocal traits that reveal emotional states
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4
emblems
deliberate gestures with precise meanings, known to virtually all members of a culture group
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5
truth bias
the tendency to assume that others are being honest
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6
deception bias
the tendency to assume that others are lying
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7
kinesics
the study of body movements, facial expressions, gesture and posture
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8
manipulators
movement in which a person grooms, massages, rubs, holds, pinches, picks, or otherwise manipulates an object or body part
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9
affect blend
the combination of two or more expressions, each showing a different emotion
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10
paralanguage
nonlinguistic means of vocal expression: rate, pitch, tone, and so on
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11
disfluencies
vocal interruption such as stammering and use of “uh,” “ummmm",” and “er”
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12
haptics
the study of touch
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13
proxemics
the study of how people and animals use space
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14
intimate distance
a distance between people that ranges from touching to about 18in; usually by those who are emotionally close
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15
personal distance
a distance between people that ranges from 18in to about 4ft; common among most relational partners
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16
social distance
a distance between people that ranges from 4-12ft; commonly used by people who work together or interact during sales interactions
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17
public distance
a distance between people that exceeds 12ft; common in public speaking
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18
territoriality
the tendency to claim spaces or things as one’s own, at least temporarily
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19
chronemics
the study of how humans use and structure time
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20
monochronic
the use of time that emphasizes punctuality, schedules, and completing one task at a time
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21
polychronic
the use of time that emphasizes flexible schedules in which multiple tasks are pursued at the same time
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