Change Management and IT Concepts

A set of flashcards covering key concepts related to change management and IT service management.

Configuration Record

The practice of ensuring that risks are properly assessed, authorizing changes to proceed and managing a change schedule to maximize the number of successful service and product changes.

Change Model

A repeatable approach to the management of a particular type of change.

Change Schedule

A calendar that shows planned and historical changes.

Charging

The activity that assigns a price for services.

Cloud Computing

A model for enabling on-demand network access to a shared pool of configurable computing resources that can be rapidly provided with minimal management effort or provider interaction.

Compliance

The act of ensuring that a standard or set of guidelines is followed, or that proper, consistent accounting or other practices are being employed.

Confidentiality

A security objective that ensures information is not made available or disclosed to unauthorized entities.

Configuration

An arrangement of configuration items (CIs) or other resources that work together to deliver a product or service.

Configuration Item (CI)

Any component that needs to be managed in order to deliver an IT service.

Configuration Management Database (CMDB)

A database used to store configuration records throughout their lifecycle, maintaining the relationships between configuration records.

Configuration Management System (CMS)

A set of tools, data, and information that is used to support service configuration management.