Chapter 1: Managers and the Management Process

Manager

[cite_start]A person who directly supervises, supports, and helps activate work efforts to achieve the performance goals of individuals, teams, or the organization as a whole. [cite: 57]

First-line Manager

[cite_start]A team leader or supervisor formally in charge of a small work group composed of nonmanagerial workers (e.g., department head, team leader). [cite: 63, 82]

Middle Manager

[cite_start]A person in charge of relatively large departments or divisions consisting of several smaller work units or teams, usually supervising first-line managers. [cite: 88, 89, 104]

Top Manager

[cite_start]Part of a senior management team responsible for the performance of an organization as a whole or for one of its larger parts (e.g., CEO, President, Vice President). [cite: 95, 96, 105]

Accountability

[cite_start]The requirement of one person to answer to a higher authority for performance achieved in his or her area of work responsibility. [cite: 132]

Effective Manager

[cite_start]Someone who successfully helps others achieve both high performance and satisfaction in their work. [cite: 156, 227]

Quality of Work Life (QWL)

[cite_start]The overall quality of human experiences in the workplace. [cite: 158, 175]

Upside-Down Pyramid

A view of the organization that puts customers at the top, served by nonmanagerial workers, who are supported by managers at the bottom. [cite_start]The manager's role is "coaching" and "helping." [cite: 177, 184, 194, 195, 196]

Governance

[cite_start]Oversight of top management by an organization's board of directors or board of trustees. [cite: 130