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Crisis development/ behavior levels
Anxiety
Defensive
Risk behavior
Tension reduction
Staff attitudes/ approaches
Supportive
Directive
Safety intervention
Therapeutic rapport
What is the value of learning the four levels and corresponding staff attitudes
Behavior influences behavior
Question
Refusal
Release
Intimidation
Tension reduction
3 reasons why you should use supportive stance
Communicates respect
Maximizes safety
Appears non threatening
What values underline this course
Safety
Welfare
Caring
Security
