Chapter 4 Review Questiosn

Briefly describe three steps in the communication process.

1) The sender sends a message.

2) The receiver receives the message.

3) Provides feedback

Define nonverbal communication and give one example that is not listed in the textbook.

Nonverbal communication is communicating without using words and example is when someone shakes their head up and down for yes and side to side for no.

What does the word culture mean?

Culture is a system of learned beliefs and behaviors that is practiced by a group of people.

What is one positive response to cultural diversity?

Accepting and knowing the culture that is different.

Why should "why" questions be avoided when talking with residents?

A why questions may make the resident feel defensive.

If a resident speaks a different language than the nursing assistant does, what can the nursing assistant do?

The nursing assistant should speak slowly and clearly and make the message short and simple. The NA can ask family members or other staff members for help when speaking with the resident.

What is one way to provide feedback while listening?

The NA should say things like "oh?" "go on".

What can silence or pauses help a resident do?

It allows the resident to gather their thoughts and compose messages.

What is one reason that a nursing assistant should not ignore a resident's request?

It is considered negligent behavior.

Why should a nursing assistant sit near a resident who has started a conversation with her?

It shows the resident that the NA finds what they are saying is important.

For each statement, decided whether it is a fact or an opinion, Write F for fact and O for opinion.

O Mrs. Kim does not eat enough today.

O Mr. Moore looked terrible today.

F Mr. Gaston had a fever of 100.7F

O Ms. Martino needs to make some friends.

F Mr. Klein has not had a visitor since last Tuesday.

F The doctor says Mrs. Storey has to walk once a day.

What is objective information? What is subjective information?

Objective information is based on what a person sees, hears, touches or smells. Subjective information is something a person cannot or did not observe, but is based on something that the resident reported.

With whom should NAs use medical terminology-care team members or residents and their families?

They should use medical terminology with fellow care team members.

When making an oral report, should the nursing assistant use facts or opinion's?

Oral reports should only be facts that can be proven.

When should care be documented-before or after it is done?

The care should be documented before it is done so the information doesn't get confused with other residents.

Convert 8:43 p.m. to military time.

2043

Convert 1400 hours to regular time.

2:00 pm

When should an incident report be completed?

An incident report should be completed as soon as possible.

Give an example of proper greeting when answering the phone.

Always identify yourself, ask for the person who needs to be spoken to, state the reason you are calling, thank the person for calling and say goodbye.

Give two reasons why computers may be used in a facility.

They are more accurate and faster to use.

What is the purpose of the resident call light or call system?

A call light allows a resident to signal staff when they need help with something.

When a resident has a hearing impairment, on whose face should the light be shining while communicating-the residents or the nursing assistants?

The light be shining of the NA's face.

How can nursing assistants explain the position of object's in front of a resident who is visually impaired?

They use specific direction such as "to the right of you" or "it's in front of you"

How should questions be phrased to a resident who has had a stroke?

They should be phrased as yes or no questions.

How should a nursing assistant refer to the weaker side of a resident who has had a stroke?

They should refer the weaker side as weaker or involved.

What should a nursing assistant always do after a resident behaves inappropriately?

They should report it to the charge nurse.