BSN LEADERSHIP CHP 1

What are the key changes in the work environment?

Reliance on technology, increased diversity, changes in setting (remote work), lack of professionalism, integration of A.I., increased competition, and political influences.

What drives the modern workplace?

Intellectual capital, globalization, technology, diversity, ethics, and career skills.

Define an organization.

A group of people working together to achieve a common goal, providing value through goods/services.

How do organizations measure success?

By earning profit, contributing to society, customer feedback, image & reputation, and efficiency.

What is the role of managers?

To support the work accomplishment of others and be accountable for their own work and that of their team.

What is accountability in management?

The requirement to answer to a higher authority for performance results achieved in one's area of responsibility.

Describe the chain of accountability.

Team leader → middle manager → top manager → board of directors.

What is managerial performance?

A multidimensional concept involving achieving high performance, working effectively and efficiently, and ensuring job satisfaction.

What is the dual focus of modern management?

Performance (results, productivity) and satisfaction (employee well-being, fulfillment).

Define Quality of Work Life (QWL).

The overall quality of human experiences in the workplace, indicating how positive and supportive the work environment is.

What reflects a high quality work life?

Fair pay, safe work environment, opportunities for learning and growth, protection of individual rights, and pride in one's work.

List the functions of management.

Planning, organizing, leading, and controlling.

What is involved in the planning function of management?

Setting performance objectives and deciding how to achieve them.

What does organizing entail in management?

Arranging tasks, people, and resources to accomplish work.

What is the leading function of management?

Inspiring and motivating people to work hard and achieve high performance.

What does controlling involve in management?

Measuring performance and taking corrective action to ensure desired results.

What is emotional intelligence in management?

The ability to manage oneself and relationships effectively, crucial for interpersonal work.

What is managerial competency?

The skill-based ability to perform well in management roles, including planning, organizing, leading, and controlling.

What is critical thinking in management?

The ability to gather and analyze information to solve problems creatively.

What skills are essential for career success in management?

Lifelong learning and continuous skill updating.

What is the significance of technology in the workplace?

It enhances production and transportation efficiencies and enables the use of the internet and A.I.

How has globalization impacted the workplace?

It has created interdependence of resources, markets, and competition between countries.

What is the importance of diversity in the workplace?

It encompasses differences in gender, ethnicity, age, and religion, enriching the work environment.

What are the implications of ethics in management?

They define moral standards about right and wrong in business practices.

How do effective managers promote Quality of Work Life?

By balancing high performance with positive work experiences.

What does it mean to have a positive work environment?

It reflects respect for people, fair treatment, and opportunities for growth.

What is the relationship between managerial performance and job satisfaction?

Superior managerial performance leads to higher job satisfaction among employees.