Quiz 1

Customer Relationship Management

Customer Relationship Management

Enterprise organizations normally use CRM systems to hold valuable data for understanding customer behaviors and future needs. CRM stands for:

D

The advancement of information technology in education has improved research as evident on the following, except:

(A) Help to improve teaching skills and learning abilities of the students
(B) Teachers and lecturers are also able to post their work online for their students.
(C) Online libraries that assist teachers and students with comprehensive reading materials
(D) Difficulty to access to different learning resources

Health information technology (HIT)

In medicine, this is known as an application of information processing that deals with the storage, retrieval, sharing, etc., for communication and decision-making.

False

TRUE OR FALSE. Information technology today limits us to gather, handle and interconnect a gigantic volume of information.

Cybercafe

A __________is a coffeehouse, restaurant, or other location that provides personal computers with Internet access to its customers.

B

Emerging technologies have changed the banking industry from paper and branch-based banks to digitized and networked banking services except one:

(A) E-banking
(B) Forecasting
(C) Electronic data interchange (EDI)
(D) Self-inquiry facility

True

TRUE OR FALSE. Information technology is more than just a combination of computers and communication technology.

Signature retrieval facilities

Banks use a technology which verifies before a customer’s withdraws large sums of money on a specific account and this reduces on the errors or risks which might arise due to forgery. This is known as:

True

TRUE OR FALSE. Information technology has negative implications for manpower, such as downsizing and outsourcing, sometimes leading to unemployment.

False

TRUE OR FALSE. Traditional marketing is a modern phenomenon which let you promote your products or services all over the world.

B

In medicine, these tools include computers, clinical guidelines, formal medical terminologies, and information and communication systems which can be applied to the areas except:

(A) Occupational therapy
(B) Biology
(C) Dentistry
(D) Public health

Management Information Systems

MIS enables a faster way to assist managers track sales on a daily basis, allowing them to immediately react to lower-than-expected numbers by boosting employee productivity or reducing the cost of an item. MIS means:

True

TRUE OR FALSE. One of the advantages of information technology is that Information can be shared quickly and easily from all over the globe.

True

TRUE OR FALSE. The Internet is a worldwide collection of networks that connects millions of businesses, government agencies, educational institutions, and individuals.

“Advanced Life Support” (ACLS) simulators

Another development in the field of medical education is the onset of ACLS that are used in to develop various clinical skills such as ECG interpretation. ACLS means:

Customized reporting

This refers to the IT systems used by the finance department have an information generating functionality that speeds up the process of producing management feedback.

False

TRUE OR FALSE. The net, the web, and cyberspace are the same things.

Customer Relationship Management

This is a system used by businesses to capture every interaction a company has with a customer, so that a more enriching experience is possible.

Budgeting and bookkeeping

Companies can securely transfer data online, and the computer system records all transfers, which simplifies this business activity.

Voice over internet protocol

For many companies, email is the principal means of communication between employees, suppliers and customers while some use VOIP. VOIP means:

Global positioning system (GPS)

______________________ is a navigation system that consists of one or more earth-based receivers that accept and analyze signals sent by satellites in order to determine the receiver’s location.

True

TRUE OR FALSE. Skype is an example of an application where people can speak to each other all over the world using video conferencing.

A

A computer is an electronic device, operating under the control of instructions stored in its own memory and functions as the following except:

(A) Modifying the data
(B) Collects data (input)
(C) Produces information (output)
(D) Processing of data

False

TRUE OR FALSE. People use the Internet for a variety of reasons except for research and information access.

B

When speaking of computer input and output, input refers to:

(A) Retrieval of data or information that has been input into the computer
(B) The transmission of data that has been input into the computer
(C) Any data processing that occurs from new data input into the computer

True

TRUE OR FALSE. Information technology affects almost all aspects of our lives.

Health information technology (HIT)

HIT in the field of medicine represents computers and communications attributes that can be networked to build systems for moving health data.  HIT means:

False

TRUE OR FALSE. Using of computers has no negative impacts to our environment.

B

Which of the following devices is an input device?

(A) Monitor
(B) Keyboard
(C) Printer
(D) Flash disk

Wireless internet access points

One of the uses of computer communications which allow people to connect wirelessly to the Internet from home, work, school, and in many public locations is known as.

True

TRUE OR FALSE. CPU is referred as the brain of any computer.

False

TRUE OR FALSE. CD stands for collective disk.

B

For children with disabilities, information technology in education has brought gadgets to help them with learning. The following are some of the gadgets used for PWD’s except:

(A) Hearing aids
(B) Joy stick
(C) Trackball mouse
(D) Visual learning through sign language

True

TRUE OR FALSE. Online shopping, digital marketing, social networking, digital communication and cloud computing are the best examples of changes that impacted the business management  of our country and around the world.

Health informatics

In medicine, this is a discipline at the intersection of information science, computer science, and health care.

True

TRUE OR FALSE. Information technology may also affect the job security of workers since constant training and development are needed to acquire necessary skills.

A

IT provides many channels to communicate with the customer such as:

(A) All selections are correct.
(B) Social media
(C) Webinar
(D) Email

The science of touch

In the field of medical education, haptics means: 

False

TRUE OR FALSE. To be computer literate, you must be able to write computer programs.

Enterprise Resource Planning

In finance, this technology allows a small business owner to save accounting time and have management reports available on a timelier basis. This refers to:

False

TRUE OR FALSE. Computer technology is the technology used to store, manipulate, distribute or create information.

A

The primary goal of a computer is to turn data into

(A) Information
(B) Reports
(C) Suggestions
(D) Ideas

A

An electronic computer is a machine that is meant for:

(A) Input, storage, manipulation or outputting of data
(B) Doing quick mathematical calculations
(C) Performing repetitive tasks accurately
(D) Electronics data processing

True

TRUE OR FALSE. Another term for social networking Website is an online social network.

False

TRUE OR FALSE. Social media is the only known tool in communication available to connect people around the globe.

A

Information technology can assist medical education in various ways such as in college networks and internet through:

(A) All selections are correct.
(B) Computer assisted learning (CAL)
(C) Virtual reality (VR)
(D) Human patient simulators

C

IT has made its way into the agricultural sector, and with positive results. To name a few, here are some of its effects except:

(A) Better planning
(B) Community involvement
(C) Marketing and promotions
(D) Agriculture for everyone

A

The following are roles of Information Technology in the modern organization of businesses except:

(A) Social management
(B) Management information systems
(C) Communications
(D) Inventory management

True

TRUE OR FALSE. Information online may pose danger to online users such as identity theft and cyber bullying.

Gustav Wagner

In 1949, the first professional organization for health informatics in Germany was established by ____.